⚡Quick answer - Menu Repeat controls how many extra times (1 – 10) an IVR prompt is replayed when the caller presses no key. Total plays = 1 initial play + your repeat count. After the final repeat, the call follows the menu’s fallback action ...
⚡Quick answer: Single‑level IVRs use DTMF keypad input (phone digits). Usable options map to 1–9. Keys like 0, *, and # are often reserved (operator, repeat/confirm). More than nine menu choices create input conflicts and a poor caller experience. To ...
Applies to: MyOperator web dashboard An IVR (Interactive Voice Response) plays menu prompts and routes callers based on keypad input or rules. A call flow is the path a call follows through your menus and rules. TL;DR Default IVR: One menu that plays ...
Short answer: An extension is a short internal number assigned to a user (or team) so callers can reach them directly from your IVR (“press 2-2 for Riya”) without going through a receptionist or a shared queue. Who this is for Admins and agents who ...
Toll free numbers have been in use since long and some very successful business empires have prospered by incorporating their usage in their daily requirements. And it’s not just about the number being toll free. 1. Increased Sale Studies and survey ...