What is the maximum number of times a MyOperator menu can repeat, how do I change it, and how do I set the callback time?
⚡Quick answer -
Menu Repeat controls how many extra times (1 – 10) an IVR prompt is replayed when the caller presses no key. Total plays = 1 initial play + your repeat count.
After the final repeat, the call follows the menu’s fallback action (voicemail, operator, or disconnect).
When should I use this guide?
Use it when callers miss your IVR options, and you need to adjust how many chances they get before the system moves on.
1 — How Menu Repeat works
• Menu Repeat = number of replays on no input.
• Total plays = 1 (first play) + repeats.
• Example: Repeat = 3 → prompt can play 4 times in total.
• After the final repeat, the fallback action executes.
• Invalid keys follow a separate “invalid-input” rule.
Watch the video walkthrough
2 — Limits & behaviour
Setting | Value | Notes |
Range | 1 – 10 | Replays only; first play is implicit |
Fallback trigger | After the last replay | Goes to voicemail/operator/disconnect |
Invalid-input rule | Separate | Doesn’t count toward repeats |
3 — Prerequisites
• Editor or Admin role.
• Know which Menu node you are editing.
• Fallback action for that menu is already defined.
4 — Change the repeat value
- Sign in to MyOperator Dashboard.
- Go to Design Call Flow.
- Open the menu node → Advanced Settings.
- Click Callflow Settings (Advanced) → Edit.
- Set Menu Repeat to 1 – 10.
- Click Save, then Publish/Deploy if prompted.
Alt text: Changing the menu repeat value
5 — Verify with a test call
- Dial the IVR.
- On the menu, press no key.
- Count replays; they should match your new setting.
- Check Reports → Call Logs for “no-input/timeout” entries and confirm the fallback executed.
6 — Edge cases & best practices
• Pair repeats with a sensible no-input timeout to avoid long silences.
• Callers can interrupt repeats—DTMF input routes immediately.
• More than 3-4 repeats may frustrate callers; test and adjust.
• Multi-language IVRs: set repeats per language menu.
Nested menus may double the audible repeats if each has its own setting.
7 — Troubleshooting
Issue | Likely cause | Fix |
Replays never happen | Edited the wrong menu node | Edit correct node & publish |
Too many plays | Nested menu also repeats | Reduce repeats or merge menus |
Immediate fallback | No-input timeout too short | Increase the timeout value |
Invalid-key loop | Invalid-input action mis-configured | Review invalid-input rule |
Escalate unresolved cases via Dashboard → Help → Live Chat with Call ID and menu name
8 — Callback time: definition, limits, and how to set it
What is callback time?
Callback time refers to the specific time or timeframe when a callback or return call is scheduled to take place. It is the time at which the system will automatically initiate the callback to the desired recipient.
• Minimum: 15 minutes
• Maximum: 48 hours
How to set the callback time
- Log in to your MyOperator panel.
- Go to the Manage section.
- Select Design callflow.
- Click Advance setting.
- In Call settings, set the desired callback time or timeframe (Minimum = 15 minutes, Maximum = 48 hours).
- Save the changes.
Alt text: set the callback time in IVR
Keywords - menu repeat MyOperator, IVR no-input timeout, maximum repeat count, IVR fallback
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