What is the maximum number of times a MyOperator menu can repeat, and how do I change it?

What is the maximum number of times a MyOperator menu can repeat, and how do I change it?

⚡Quick answer -

Menu Repeat controls how many extra times (1 – 10) an IVR prompt is replayed when the caller presses no key. Total plays = 1 initial play + your repeat count.

After the final repeat, the call follows the menu’s fallback action (voicemail, operator, or disconnect).

When should I use this guide?

Use it when callers miss your IVR options and you need to adjust how many chances they get before the system moves on.

📕Table of Contents

  1. How Menu Repeat works
  2. Watch the video walkthrough
  3. Limits & behaviour
  4. Prerequisites
  5. Change the repeat value (step-by-step)
  6. Verify with a test call
  7. Edge cases & best practices
  8. Troubleshooting
  9. Related Articles

1 — How Menu Repeat works

• Menu Repeat = number of replays on no input.

• Total plays = 1 (first play) + repeats.

• Example: Repeat = 3 → prompt can play 4 times in total.

• After the final repeat, the fallback action executes.

• Invalid keys follow a separate “invalid-input” rule.

Back to top ⬆️

Watch the video walkthrough

2 — Limits & behaviour

Setting

Value

Notes

Range

1 – 10

Replays only; first play is implicit

Fallback trigger

After the last replay

Goes to voicemail/operator/disconnect

Invalid-input rule

Separate

Doesn’t count toward repeats

3 — Prerequisites

• Editor or Admin role.

• Know which Menu node you are editing.

• Fallback action for that menu is already defined.

Back to top ⬆️

4 — Change the repeat value

  1. Sign in to MyOperator Dashboard.
  2. Go to Design Call Flow.
  3. Open the menu node → Advanced Settings.
  4. Click Callflow Settings (Advanced) → Edit.
  5. Set Menu Repeat to 1 – 10.
  6. Click Save, then Publish/Deploy if prompted.

image.png

Alt text: Changing the menu repeat value

Back to top ⬆️

5 — Verify with a test call

  1. Dial the IVR.
  2. On the menu, press no key.
  3. Count replays; they should match your new setting.
  4. Check Reports → Call Logs for “no-input/timeout” entries and confirm the fallback executed. 

Back to top ⬆️

6 — Edge cases & best practices

• Pair repeats with a sensible no-input timeout to avoid long silences.

• Callers can interrupt repeats—DTMF input routes immediately.

• More than 3-4 repeats may frustrate callers; test and adjust.

• Multi-language IVRs: set repeats per language menu.

Nested menus may double the audible repeats if each has its own setting.

Back to top ⬆️

7 — Troubleshooting

Issue

Likely cause

Fix

Replays never happen

Edited the wrong menu node

Edit correct node & publish

Too many plays

Nested menu also repeats

Reduce repeats or merge menus

Immediate fallback

No-input timeout too short

Increase the timeout value

Invalid-key loop

Invalid-input action mis-configured

Review invalid-input rule

Escalate unresolved cases via Dashboard → Help → Live Chat with Call ID and menu name

Back to top ⬆️

8 — Related Articles

• How do no-input and invalid-input time-outs differ in MyOperator menus?

• Can I set different repeat counts for multi-language IVR prompts?

• What fallback action should I choose after an unanswered IVR?

Keywords - menu repeat MyOperator, IVR no-input timeout, maximum repeat count, IVR fallback