What is the process for changing the Call flow?
1. Login to your MyOperator panel and click on "Manage" at the top.
2. In the settings section click on “Design Callflow”.
3. Click on Edit of your IVR.
4. You can also edit your earlier saved drafts from the bottom.
5. If you wish to get your call flow re-recorded with a new voice artist, go to the Preview section and request a new voice artist (It would be chargeable as per actual).
In case you are still facing difficulty while updating your Call flow, please follow the below steps:
Service Number | xxxxx-xxxxx |
Preferred language | |
IVR Flow | Content |
Welcome Message (if any) | |
New Menu (if any) | |
Wait message | |
Voicemail |
Note: Charges for recording the IVR may vary depending on the language and number of lines to be recorded.
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In the preview section, select the Call flow (if you have more than one). You can listen the call flow to a specified number mention here.