What should I do if logs are not visible in logs section in MyOperator web app?
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Why aren’t my call logs showing up in the MyOperator “Logs” section?
⚡Quick answer - Most “missing logs” issues boil down to one of four things: Filters or date-range exclude the data. Your role lacks “View Logs” / “View Team Logs” permissions. The MyOperator mobile app hasn’t synced yet (for mobile logs). Account, ...
How can I hang up a call directly from the web panel?
Use the Live Call widget in the web panel to manually disconnect a call that is still in progress. Heads‑up: Hanging up ends the call immediately. The caller hears a hang‑up tone. Your action is recorded in call logs for audit. In this article Before ...
When I can transfer a call directly from the web panel?
You can transfer an active call from the Live Call widget in Call Logs to another user or department (internal transfer). Calls that are only ringing or already ended can’t be transferred. In this article Eligibility: When transfer is allowed Before ...
How do I switch between multiple MyOperator accounts without signing out?
Quick answer - Open your Profile › Switch account on Web, or Menu › Switch account on Mobile, then pick the target account. The interface reloads instantly in that account’s context—no logout required. When should I use this guide? Use it if your ...
What is "Logs" section?
MyOperator offers you a call tracking solution, wherein the received, missed, and connected calls of your team are tracked and shown on your MyOperator Web App. These calls are displayed in the "Logs" section, which is available on the top black ...