Use the Live Call widget in the web panel to manually disconnect a call that is still in progress.

Heads‑up: Hanging up ends the call immediately. The caller hears a hang‑up tone. Your action is recorded in call logs for audit.

In this article

• Before you start
• Steps: Hang up a live call
• Success check & what you’ll see
• Notes & limitations
• Troubleshooting
• Related articles

Before you start

Who can do this: Agents, Supervisors/Managers, and Admins with permission to control live calls. Your admin may restrict this feature.

Where: MyOperator Web Panel. Manual hang‑up is not available on mobile apps or via API.

Direct link (if enabled by your org): /call-logs or /monitor/live
If the link does not open, use the menu path below.

Steps to hang up a call

• Log in to your MyOperator Dashboard.

• In the left-hand sidebar, go to the Call Logs section.

• On the Call Logs page, look in the bottom-left corner.
• In the widget, find the ongoing call you want to end.

• Click the Hang Up button beside the call.

• A confirmation popup will appear:
  "Do you want to hang up [Phone Number]?"
  Click Yes to end the call.

The call will be disconnected immediately. The caller will hear a hang-up tone, and the call will be logged as "Completed" or "Disconnected" in the call logs.

Success check & what you’ll see

• A brief toast/confirmation appears (for example, “Call disconnected”).
• The call disappears from the Live Call widget within a few seconds.
• In Call Logs, the entry shows a final status such as Disconnected or Completed with a reason like Disconnected by user.

Sample log rowTime (IST) Caller Agent Status Reason2025‑08‑22 14:03 +91 98765 43210 R. Sharma Disconnected Disconnected by user (web panel)

Notes & limitations

• Availability: Web panel only. Mobile and API do not support manual hang‑up.
• Permissions: If you cannot see Hang Up, your role or policy may forbid it.
• Timing: Disconnect is near‑instant, but the widget and logs can take a few seconds to refresh.
• Multiple live calls: Verify the correct row before clicking Hang Up.
• Transfers/holds: If a call is mid‑transfer or on hold, the control may be temporarily disabled.

Troubleshooting

Hang Up button not visible

• You may lack permission, or the call already ended.
• Ask an Admin to confirm your Live Call control permission.

Confirmation popup doesn’t appear

• Check for popup blockers or overlapping windows.
• Try a hard refresh and sign out/in if needed.

Call still shows as active after I clicked Yes

• Wait a few seconds and refresh the page.
• Check Call Logs for the final status.

I need to end many calls quickly

• Use the Live Calls surface; controls there are optimized for bulk monitoring.

Still stuck?

Contact Support via the in‑app chat with the call ID, timestamp, and a screenshot of the widget.