What should I do if the call logs are showing incorrect timings/data?

What should I do if the call logs are showing incorrect timings/data?

Identify that call logs showing incorrect data only for connected calls, only on missed calls, only on voicemail calls, or for all types of calls.
  1. Check also what is wrong in the call logs (duration, timings, landing users data, callers number, department etc).
  2. Check the time zone settings on the MyOperator panel under Manage-> design Call Flow-> Advance Settings- Inbound Settings
  3. Check the date and time settings of the system and still if it is not fixed,inform your account manager regarding the issue. Or write to us at support@myoperator.co.

    • Related Articles

    • Data storage policy

      MyOperator is determined to provide smooth service journey and required analytical management for the customers. For the same MyOperator record and stores multiple data points for each account or transaction (like calls). Though because of the ...
    • How do I track the Call Logs and SMSes?

      If you are a Super Admin, your call logs and smes received on your mobile would automatically be synced, once you download the app. To track your team’s calls, you’ll have to add users (Note: Added Users should have the mobile app installed on their ...
    • Why is there difference in call duration mentioned in Logs & Customer's Mobile?

      The call duration on (mobile) phones starts when the call is connected to the IVR whereas the call lands on IVR few seconds prior to getting connected and the caller mostly listens to a ringing tone. The call duration on IVR stops when all the data ...
    • How do I filter call logs on MyOperator Web app?

      The filters you create are known as “Advanced Filters”. Advanced filters help you to filter out your required log data from the overall data. For example, if you want to find out the number of connected calls via the IVR on a particular date and ...
    • In-Call Webhook

      Overview Webhooks are HTTP callbacks that receive notification messages for events. MyOperator uses webhooks to notify your application any time a call event happens in your account. For example, if a call has been received by your agent, you will ...