What is the Call Logs section in MyOperator and how do I use it?

What is the Call Logs section in MyOperator and how do I use it?

⚡Quick answer -

Call Logs is your real-time ledger of every inbound, outbound, missed, and voicemail call handled on your MyOperator numbers.

From the Web Panel sidebar, click Call Logs to search, filter, export, and audit call details.

When should I use this guide?

Use it whenever you need to locate a specific call, analyse team performance, or export filtered records for compliance or reporting.

Table of Contents

  1. What you can do
  2. Watch the video
  3. Step-by-step: open Call Logs
  4. Status legend (colour codes)
  5. Filter & search options
  6. Export logs to CSV/Excel
  7. Permissions, timestamps & data freshness
  8. when does a call NOT appear?
  9. Troubleshooting & escalation
  10. Related Articles

1. What you can do

• View caller number, date/time, duration, call flow and assigned agent/team.

• Identify outcomes instantly via coloured status chips.

• Filter by date, status, number, user, or department.

• Export the filtered list as CSV or Excel.

• Open a record to add notes/tags (role-based).

Back to top ⬆️

Watch the video walkthrough

2. Step-by-step: open Call Logs

  1. Log in to MyOperator Web Panel.

image.png

Alt text: MyOperator dashboard

  1. In the left sidebar, click Call Logs.
  2. The table loads with the most recent calls at the top.

image.png

Alt text: Most recent call logs appear at top

Back to top ⬆️

3. Status legend (colour codes)

Status label

Meaning

Colour

Missed – Inbound

Caller rang; no answer

🔴 Red

Answered – Inbound

Team answered inbound call

🟢 Green

Unanswered – Outbound

Outbound call not answered

🟠 Orange

Answered – Outbound

Outbound call connected

🔵 Blue

Voicemail

The caller left a message

🔷 Navy

Back to top ⬆️

4. Filter & search options 

  1. Click Filters ▾ (or Advanced).
  2. Set Date range (mandatory for exports > 30 days).
  3. (Optional) add Status, Number, User/Team, or free-text Keyword.
  4. Click Apply to refresh; Reset to clear.

Tip: Save frequent filter sets (if on Growth/Enterprise plans) for one-click reuse.

Back to top ⬆️

5. Export logs to CSV/Excel

  1. Apply any filters.
  2. Click Export → CSV or Excel.
  3. Enter your email → Send.

Expected: You receive an email with a download link within minutes (< 5 k rows; large jobs ≤ 24 h).

Back to top ⬆️

6. Permissions, timestamps & data freshness

• Role-based view — Admins see all records; Agents may see only their own/queue calls.

• Timestamps follow your workspace time zone (Settings → Account → Time-zone).

• Freshness — New calls appear within 1-2 min; heavy traffic may delay up to 15 mins.

7. when does a call NOT appear? 

• Number belongs to another workspace.

• Call was blocked/blacklisted (see Blocked Calls tab).

• Log retention expired (older than your plan’s retention window).

Back to top ⬆️

8. Troubleshooting & escalation

Issue

Likely cause

Quick fix

Call Logs menu is missing

Role lacks permission

Ask Admin for View Call Logs

Wrong time-stamp

Account time-zone mis-set

Update Settings → Time-zone

Export is slow/incomplete

Range too large

Split date window; retry

Back to top ⬆️

9. Related Articles

• How do I export filtered logs from MyOperator?

• Why are my call-log timestamps incorrect?

• Which roles can add notes or tags to a call record?

Keywords: Call Logs, view call history, export call data, filter calls, MyOperator

    • Related Articles

    • Why aren’t my call logs showing up in the MyOperator “Logs” section?

      ⚡Quick answer - Most “missing logs” issues boil down to one of four things: Filters or date-range exclude the data. Your role lacks “View Logs” / “View Team Logs” permissions. The MyOperator mobile app hasn’t synced yet (for mobile logs). Account, ...

    • How do I search and filter Call Logs in MyOperator?

      ⚡Quick answer - Open Call Logs → use the Search bar (phone number, user, department, service number) plus Filters (date, direction, status) to pinpoint any call in seconds. MyOperator provides two types of filters to help you narrow down and analyse ...

    • How do I download a call recording from MyOperator?

      ⚡Quick answer - Open Call Logs → open the desired call → click Download next to the player. An MP3 file is saved to your device. When should I use this guide? Use it to save a single recording for training, dispute resolution, or compliance review. ...

    • How do I integrate MyOperator call data with BytePaper using the After‑Call Webhook?

      ? Table of contents When & why to use this Prerequisites Quick setup Step‑by‑step (in MyOperator) Parameter mapping Validate the integration Troubleshooting Edge cases & limitations Security & privacy Rollback / disable FAQ Related articles ...

    • How to Add an After-Call Webhook in MyOperator?

      ? Table of Contents What is an After-Call Webhook? Prerequisites for Adding an After-Call Webhook Step-by-Step Instructions Best Practices Testing the Webhook in Postman Troubleshooting Frequently Asked Questions (FAQs) 1. What is an After-Call ...