You’ll receive product, billing, support, and call-event notifications through the MyOperator notification center (bell icon), and—depending on your settings—by email, SMS or mobile push. Manage channels and frequency in Profile → Notifications.

Question

What types of notifications does MyOperator send, and where will I see them?

What you’ll receive (clear list)

1. Product & feature updates — new features, integrations, release notes, or UI changes.
2. Billing & usage alerts — low balance warnings, successful recharges, monthly invoices, and usage-threshold alerts.
3. CRM & support communication — ticket replies, account-manager messages, scheduled maintenance notices, and personalized support messages.
4. Call-event notifications — missed calls, voicemails, call recordings ready, after-call summaries, and SLA/queue alerts.
5. SMS / After-call notifications — SMS confirmations or alerts (subject to SMS limits and enrollment; see troubleshooter).
6. Security & admin alerts — login from new device, password resets, role/permission changes (admins only).
7. Custom alerts — any custom triggers or integrations you’ve configured (webhooks, CRM).

Where you’ll see them

• In-app notification center — click the 🔔 icon at the top-right of the MyOperator web panel to view recent alerts.
• Email — for billing, account and support messages (check spam filters).
• SMS — for time-sensitive alerts if enabled and within your SMS quota.
• Mobile push — if you use the MyOperator mobile app and have allowed push notifications.
• Integrations — third-party tools (Slack, CRM) if set up.

How to manage notification preferences

1. Go to Profile → Notifications (or Manage → Settings → Notifications for admins).
2. Toggle channels: In-app / Email / SMS / Push.
3. Set frequency (immediate, daily digest) where available.
4. For admins: set organization-level defaults and role-based overrides.
5. Save changes. Changes apply immediately for new alerts.

Troubleshooting — common issues & fixes

• I don’t see in-app notifications: Confirm you’re looking at the bell icon (top-right) and haven’t muted notifications in your profile.
• No email notifications: Check the user’s email address in Profile, verify spam/junk folder, and ensure email delivery isn’t blocked by corporate filters.
• Agents not receiving SMS after-call notifications: common causes:
• Your SMS limit (example: 100 SMS per 24 hrs) was exhausted.
• The department name is excessively long (some SMS templates can break on long department names).
• The agent is not enrolled in the SMS notification feature—enable SMS notifications for that user/department.
• Not getting push notifications on mobile: Verify mobile app permissions (OS-level), and ensure the app is updated.
• Still broken? Contact Support with a timestamp, username, and a screenshot of your notification settings.

Best practices

• Use email for billing/records, SMS/push for urgent operational alerts.
• Enable digest mode for low-urgency product updates.
• Limit SMS usage by routing non-critical alerts to email or in-app only.
• Keep department names concise to avoid SMS template issues.

Accessibility & content suggestions for the help article

• Add 2 annotated screenshots:
1. Notification bell (top-right) with an open notification panel (alt: “Notification center showing recent alerts”).
2. Profile → Notifications page with channel toggles (alt: “Notification preferences: In-app, Email, SMS, Push”).
• Short GIF (6–10s): open bell → filter notifications → toggle SMS off/on.
• Include a short table listing channels and typical use for each (Email = receipts; SMS = urgent alerts; In-app = activity).