⚡Quick answer-
MyOperator issues six notification categories—product updates, billing, support, call events, security, and custom alerts. By default they appear in the in-app Notification Center (🔔 icon) and, if you enable them, via email, SMS, mobile push, or third-party integrations such as Slack.
Use this FAQ to:
(a) understand every alert category,
(b) decide which channels are best for each team, and (c) troubleshoot missing or excessive notifications.
Category | Typical triggers | Example alert text |
Product & feature updates | New feature roll-out, UI change | “Introducing WhatsApp integration—learn more” |
Billing & usage | Low balance, invoice ready, recharge success | “Balance below ₹500—auto-recharge paused” |
CRM & support | Ticket reply, maintenance notice | “#2345: Your issue has been resolved” |
Call events | Missed call, voicemail, recording ready | “Voicemail from +1-415-555-9876 (0 : 35)” |
Security & admin | New device login, role change | “Admin role assigned to user bob@acme.com” |
Custom alerts | Webhook or integration events | “Slack alert: VIP lead entered pipeline” |
Channel | Default? | Best for | Notes |
In-app Notification Center | ✅ | All alerts | Click the 🔔 icon (top-right) |
✅ | Billing, support threads | Check spam filters | |
SMS | Off | Urgent call or SLA alerts | Consumes SMS quota |
Mobile push | Off | Real-time operational alerts | Enable in the mobile app |
Integrations (Slack, CRM) | Optional | Team workflows | Configure in Integrations tab |
Path: Profile → Notifications (agents) or Manage → Settings → Notifications (admins)
Step-by-step
• SMS quota exhausted (e.g., 100 SMS / 24 h limit).
• Department name too long—template breaks in SMS.
• Mobile-app push blocked at OS level.
• Email caught by corporate spam filter.
• User not enrolled for that channel (check Profile → Notifications).
Issue | Quick fix |
No in-app alerts | Verify the 🔔 icon and confirm notifications aren’t muted in Profile. |
Emails missing | Check spam folder; confirm address in Profile is correct. |
Agents lack SMS after-call alerts | Enable SMS for user/department and confirm quota. |
No push notifications | Open phone Settings → Notifications → allow MyOperator. |
Still stuck | Contact Support with timestamp, username, and screenshot of settings. |
• Use email for records and invoices; reserve SMS/push for time-critical alerts.
• Enable Daily Digest for low-urgency product news.
• Keep department names concise to prevent SMS template overflow.
• Route non-critical alerts to in-app only to save SMS quota.
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