What will be the ringing time for each agent when the call is being forwarded?
What will be the ringing time for each agent when the call is being forwarded?
The default ringing time for each agent when the call is getting forwarded is 30 seconds. This is however, configurable and can be changed as per your requirements.
If an agent is already on a direct mobile call and an IVR call is forwarded to them, the system handles it in the following way: ? Call Flow The IVR system still attempts to ring the busy agent for the set ringing duration (default: 25 seconds). ...
When an agent is busy on a direct call on the mobile and an IVR call is forwarded to him/ her then, the IVR call is kept on waiting. Once the agent disconnects his/ her initial call then, the IVR call gets connected to that agent. Note: The system ...
⚡Quick answer • Default: 25 seconds. • Configurable: 10 – 25 seconds per department in the dashboard. • Save changes in Department → Call Flow Settings to apply immediately. When should I use this guide? Use this guide if you need to shorten or ...
You can change how long a user’s phone rings before the system forwards the call to another user, department, or voicemail. This can be configured directly in the MyOperator panel. ? Step-by-Step: Adjust Ringing Duration Log in to Dashboard Sign in ...
An outbound call consists of a scheduled call and two retries (optional). If a customer/ agent misses a scheduled call, then the OBD will generate another call to the same customer after 3 minutes (this is configurable). If both the retries fails ...