How to change the ringing time to the user?
You can change how long a user’s phone rings before the system forwards the call to another user, department, or voicemail. This can be configured directly in the MyOperator panel.
🔧 Step-by-Step: Adjust Ringing Duration
- Log in to Dashboard
- Sign in to your MyOperator panel.
- Go to Departments
- From the top menu, click Manage.
- Navigate to Settings → Departments.
- Select a Department
- Click Add New to create a department or Edit an existing one.
- Locate Ringing Time Field
- In Department Settings for call flow, find the Ringing Time option.
- Set Duration
- Enter the desired time in seconds.
- Minimum: 10 seconds
- Default: 25 seconds (can be increased as needed).
- Save Changes
📞 Calls will now ring for the set duration before moving to the next step (forwarding, another user, or voicemail).
⚠️ Important Notes
- Shorter ring times reduce waiting, while longer ring times give users more time to answer.
- Ensure call flow actions (forwarding, voicemail, etc.) are configured after the ring time expires.
- Ring time settings apply per department. Adjust each one as needed.
🎯 What You Can Expect
- Full control over ringing duration for users.
- Optimized call handling based on your team’s response times.
- Seamless transition to forwarding or voicemail if unanswered.
🔗 Related FAQs
📞 Need Help?
If you encounter issues while updating ring time, contact MyOperator Support at support@myoperator.com or use the in-app chat.
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