How to change the ringing time to the user?

How to change the ringing time to the user?


You can change how long a user’s phone rings before the system forwards the call to another user, department, or voicemail. This can be configured directly in the MyOperator panel.

🔧 Step-by-Step: Adjust Ringing Duration

  1. Log in to Dashboard
    • Sign in to your MyOperator panel.
  2. Go to Departments
    • From the top menu, click Manage.
    • Navigate to Settings → Departments.
  3. Select a Department
    • Click Add New to create a department or Edit an existing one.
  4. Locate Ringing Time Field
    • In Department Settings for call flow, find the Ringing Time option.
  5. Set Duration
    • Enter the desired time in seconds.
    • Minimum: 10 seconds
    • Default: 25 seconds (can be increased as needed).
  6. Save Changes
    • Click Save to apply.

📞 Calls will now ring for the set duration before moving to the next step (forwarding, another user, or voicemail).

⚠️ Important Notes

  • Shorter ring times reduce waiting, while longer ring times give users more time to answer.
  • Ensure call flow actions (forwarding, voicemail, etc.) are configured after the ring time expires.
  • Ring time settings apply per department. Adjust each one as needed.

🎯 What You Can Expect

  • Full control over ringing duration for users.
  • Optimized call handling based on your team’s response times.
  • Seamless transition to forwarding or voicemail if unanswered.

🔗 Related FAQs

📞 Need Help?

If you encounter issues while updating ring time, contact MyOperator Support at support@myoperator.com or use the in-app chat.

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