What is the default ringing time for agents in MyOperator, and how can I change it?
⚡Quick answer
• Default: 25 seconds.
• Configurable: 10 – 25 seconds per department in the dashboard.
• Save changes in Department → Call Flow Settings to apply immediately.
When should I use this guide?
Use this guide if you need to shorten or extend the time an agent’s phone rings before the call moves to the next agent or fallback action.
1. Default vs. Custom Ringing Time
Setting | Value | Notes |
Default | 25 s | Applies to all new departments. |
Custom range | 10–25 s | Set per department in the dashboard. |
Recommended range | 20–25 s | Balances customer wait vs. agent pickup. |
2. Why is 25 seconds the maximum ring time (TRAI mandate)?
• Shorter ring timers save operator resources but can hurt overall network performance.
• TRAI now caps ringing at 25 s for mobile and 60 s for landlines (incl. MTNL); older limits were longer for fixed-line convenience.
• Consistent timers across all carriers prevent uneven answer windows and reduce traffic congestion at Points of Interconnect (POI).
3. Prerequisites
• Admin or Manager access to the MyOperator dashboard.
• At least one Department already created.
4. Step-by-step: Change the Ringing Time
- Log in to the MyOperator dashboard.
- In the left-hand menu, click Manage.
- Select Department.
- Next to the department you want to edit, click the three vertical dots (⋮) and choose Edit.
- Scroll to Department Call Flow Settings and click View.
- Locate Ringing Time.
- Choose a value between 10 and 25 seconds.
- Click Save.
Expected outcome: The new ringing time is active immediately for calls routed through that department.
Alt text: Changing the ringing time for the agent
5. When a custom time will NOT apply
• A global routing rule or IVR fallback that overrides department-level settings.
• Changes were made, but the Save button was not clicked.
• Browser cache displays an old value—refresh to verify.
6. Confirm it’s live
- Place a test call through the same path and time the ringing.
- Open Call Logs and check the ring duration shown for the agent leg(s).
7. Troubleshooting & Escalation
If the updated ringing time does not take effect:
• Refresh the dashboard or clear your browser cache.
• Re-open the department settings to confirm the stored value.
• Verify that no higher-level routing rule overrides the department.• Still stuck? Contact MyOperator Support with the department name and the value you tried to set.
8. Workflow diagram
alt-text: “Call flow showing ringing time before fallback”
Keywords: MyOperator ringing time, agent ring duration, department call flow, change ring seconds
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