Where can I find the Live Call Widget in MyOperator?

Where can I find the Live Call Widget in MyOperator?

⚡Quick answer -

Open the Web Panel → Call Logs. The Live Call Widget appears in the bottom-left corner (or on the Live Calls page in newer layouts) whenever at least one call is active.

When should I use this guide?

Review these steps if you need real-time visibility into ongoing calls, agent status, or want to use quick in-call controls from your desktop browser.

Table of Contents

  1. Prerequisites checklist
  2. Watch the video
  3. Widget location by layout
  4. Step-by-step: open the Live Call Widget
  5. What you will see
  6. Success checklist
  7. Edge cases & limitations
  8. When does the widget NOT appear?
  9. Troubleshooting & escalation
  10. Related Articles

1. Prerequisites checklist 

Requirement

Purpose

Desktop browser (Chrome, Edge, Firefox)

Web Panel feature only

Role with View Live Calls permission

Access the widget

Active call in the system

Widget loads only when at least one call is live

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2. Widget location by layout 

UI layout

Path

Widget position

Classic

/call-logs

Bottom-left panel

Modern “Live Calls”

/monitor/live

Bottom-left panel

Custom (if enabled)

/dashboard

Floating mini-panel in lower left

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3. Step-by-step: open the Live Call Widget 

  1. Log in to the MyOperator Web Panel.

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  1. Click Call Logs in the left sidebar.

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  1. Look at the bottom-left corner of the page. • If collapsed, click the chevron ▲ to expand.

image.png

Alt text: Live call activity and agent status

  1. The widget lists Ringing or Connected calls and displays agent status.

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4. What you will see 

• Live call rows — caller number, assigned agent, status chip (Ringing, Connected, On hold).

• Agent availability panel — who is Available or Away.

• Quick controls (if role permits) — Hang-Up, Transfer, Open call details.

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5. Success checklist 

✓ Widget panel is visible.

✓ At least one call row updates every second.

✓ Agent availability badges change when colleagues toggle Away/Available.

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6. Edge cases & limitations

• Web-only; not present in mobile apps or public API.

• Widget collapses automatically on screens < 1024 px wide.

• Real-time feed may pause if browser tab is inactive for > 5 minutes (Chrome throttling).

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7. When does the widget NOT appear?

  1. No calls are active in your workspace.
  2. Your role lacks View Live Calls permission.
  3. You’re using an unsupported browser (IE, Safari < 14).

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8. Troubleshooting & escalation 

Issue

Quick fix

Escalate to

Widget missing

Confirm an active call exists; refresh page

Workspace Admin

Widget collapsed

Click ▲ chevron to expand

—

Widget empty

Check network & browser focus; wait 5 s

Support

Need accessibility help

Use Tab/Shift+Tab to focus rows

Support

Copy-paste escalation template:

Subject: Live Call Widget Not Visible

Role: Supervisor
URL path: /call-logs
Browser: Chrome 117
Issue: Widget missing even with active calls

Screenshot attached.

Thanks,

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9. Related Articles 

• How do I transfer a call from the Live Call Widget?

• Why is the Transfer button missing in my widget?

• Can I monitor live calls from the mobile app?

Keywords: live call widget location, call logs panel, real-time call monitoring, MyOperator

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