The Live Call Widget is a real-time tool in MyOperator that helps you manage active calls without leaving your dashboard.

• See live call details: Caller number, assigned agent, real-time call duration.
  
  
• Take action mid-call: Transfer, Hang Up, Add Note—without leaving the dashboard.
  
  
• Auto-sync with Logs/Reports: All actions appear in Call Logs and analytics.
  
• Who can use it: Admin/Moderator by default; Agents need call-control permissions.

Table of Contents 

• Prerequisites •
• Find the widget •
• Use the controls 
• Results: what you should see 
• Limitations & edge cases 
• Troubleshooting

Prerequisites

• You’re signed in to the MyOperator Web Panel with a role that has Call Control permissions.
  
  
• Supported browsers: current Chrome, Edge, or Firefox.
  
  
• An active call is present in Live Calls.

Where do I find it?

• Log in to your MyOperator Web Panel.

• Go to the Call Logs section via the left-hand sidebar.

• In the bottom-left corner, you’ll see the Live Call Widget showing current calls.

Notes

• The widget is available only on the web panel.
• Some features may require Admin or Moderator roles.
• It does not currently support mobile app or API access.

Use the controls

A) Transfer a call

1. In Live Calls, select the active call.
   
   
2. Click Transfer.
   
   
3. Choose an Agent or Department from the list.
   
   
4. (Optional) Add a short note (e.g., “Billing query”).
   
   
5. Click Confirm.
   

Expected: The call moves instantly to the selected destination and is logged with timestamp + note.

B) Hang up a call

1. Open the active call in the widget.
   
   
2. Click Hang Up → Confirm.
   

Expected: The system ends the call from your side (useful when some landlines don’t auto-disconnect). The log shows Ended by agent.

C) Add a note mid-call

1. Click Add Note.
   
   
2. Enter key points or follow-ups (e.g., “Promised callback 4:00 PM IST”).
   
   
3. Click Save.
   

Expected: The note is saved to the Call Log with a timestamp and is visible to authorized agents.

D) Read live call details

• Caller: Phone number (and contact name, if available).
  
  
• Agent: Who’s handling the call now.
  
  
• Duration: Real-time timer since connection.
  

Results: what you should see

• Call Logs: Transfer/Hang Up/Note entries with user, timestamp, and (if added) note text.
  
  
• Reports: Talk time and duration reflect the active call’s timeline after actions.
  
  
• Contact timeline: Notes and events appear alongside the call record.
  
  

Limitations & edge cases

• Availability: Web Panel only (no Mobile App, no API).
  
  
• Permissions: If you don’t see Transfer, Hang Up, or Add Note, your role lacks required permissions—ask an Admin/Moderator.
  
  
• Transfer target unavailable: You’ll get an “unavailable” error and the call remains with you—choose a different destination.
  
  
• Carrier behavior: After Hang Up, some carriers take a few seconds to fully disconnect.
  
  
• Notes editing: Edits may be restricted by role; all notes are timestamped.
  
  

Troubleshooting

• I can’t find the widget.
  Go to Call Logs and check the bottom-left of the screen; refresh the page or clear cache if it doesn’t render.
  
  
• Transfer button is missing/greyed out.
  Ask an Admin to grant Call Control → Transfer permission; ensure the target agent/department is online.
  
  
• Hang Up doesn’t end the call immediately.
  Wait a few seconds for carrier teardown; if still active, retry once, then escalate to your Admin.
  
  
• My note didn’t save.
  Check internet connectivity, then re-open the call record in Call Logs → Add Note after the call ends.
  
  

Need more help? Use Help → Support in the Web Panel or contact your workspace Admin.