Why am I not getting reports?

Why am I not getting reports?

Why am I not receiving my MyOperator reports?

If you have subscribed to MyOperator's Weekly, Monthly, or Quarterly reports but haven't received them, follow the troubleshooting steps below:

Verify Contact Information

Ensure your registered phone number or email address is correct:

  • Log in to your MyOperator panel.
  • Go to Settings > Profile Settings.
  • Verify that your phone number and email address are accurate and correctly formatted.

Check Email Spam/Junk Folder

Reports might occasionally land in your spam or junk email folder:

  • Open your email account.
  • Navigate to the Spam/Junk folder.
  • If you find your reports there, mark the email as "Not spam" to ensure future reports land in your inbox.

Confirm Number is India-Based

MyOperator currently supports report delivery only to Indian phone numbers:

  • Check your phone number. Ensure it's an Indian-based number.
  • International numbers cannot receive SMS reports from MyOperator.

Ensure Number is a MyOperator User

Reports via SMS are only delivered to phone numbers registered as users in your MyOperator account:

  • Visit Settings > Users in your MyOperator panel.
  • Confirm the phone number you're using is listed as an active user.
  • Add the number as a user if it's not already listed.

Troubleshooting Persistent Issues

If you've completed the above steps and still aren't receiving your reports:

  • Email our support team directly at support@myoperator.co.
  • Include your registered contact details and the specific report you're missing for faster resolution.

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