Why am I not receiving MyOperator call-notification messages and how do I fix it?
⚡Quick answer -
Most missed notifications boil down to one of five issues:
- Department name > 16 characters (blocked),
- Notification toggles are disabled.
- User status = Unavailable / DND,
- Spam or device notification filters,
- Temporary network delays (rare). Follow the checklist below, and you should receive a test alert within 2–5 minutes (allow up to 10 minutes).
When should I use this guide?
Use it if you expect SMS, email or push alerts after calls—but nothing arrives.
1 — Symptoms & root-causes at a glance
Symptom | Likely root cause |
No SMS + no email | Dept name > 16 chars or toggles OFF |
Email only missing | Spam / allow-list |
SMS only missing | Device DND/carrier delay |
Push missing | App notifications or battery saver |
Nothing after 10 min | Status = Unavailable or network outage |
2 — Prerequisites
• Web-panel or mobile-app login.
• Know your department name.
• Secondary phone/email for testing.
3 — Fix it fast (web panel)
- Shorten long department names
- Billing → Business Info → Brand Name ≤ 16 chars.
Alt text: shorten long department names
- Enable notification toggles
- Call → After-Call SMS/Email → Edit → Toggle ON.
Alt text: Enable notification toggles
- Set status = Available User menu → Status → Available + Take Calls ON.
Alt text: Check your availability
- Check spam / allow-list Mark emails “Not spam”; ask IT to allow-list
*@myoperator.com. - Wait 5–10 min (allows for transient delays).
4 — Fix it fast (mobile app)
- Enable app notifications
- iOS → Settings → Notifications → MyOperator → Allow
- Android → Settings → Apps → MyOperator → Notifications → Allow
- Disable battery optimisation (Android) Battery → Battery optimisation → MyOperator → Don’t optimise.
- Confirm in-app status: Take Calls ON, Status = Available.
5 — Confirm it worked
- Place a test call and hang up.
- Within 2–5 min (max 10), confirm SMS/email/push arrives.
- Call Logs show notification events with status = sent.
6 — Troubleshooting matrix
Symptom | What to check | Where | Fix |
No SMS & email | Dept name, toggles | Business Info: Notifications | Name ≤ 16; enable toggles |
Email missing | Spam filter | Email client / IT | Mark Not Spam; allow-list |
SMS missing | DND/signal | Phone settings | Disable DND; good signal |
Push missing | App notif + battery | iOS/Android settings | Allow notif; set Battery = Unrestricted |
Nothing after 10 min | Status/network | Status menu; network | Set Available; stable data |
Escalate: in-app Help → Chat. Include user, dept, timestamps, and tests performed.
Keywords - no sms after call, myoperator email missing, push notification not received, aftercall alert failure
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