Why am I not receiving MyOperator call-notification messages and how do I fix it?

Why am I not receiving MyOperator call-notification messages and how do I fix it?

⚡Quick answer -

Most missed notifications boil down to one of five issues:

  1. Department name > 16 characters (blocked),
  2. Notification toggles are disabled.
  3. User status = Unavailable / DND,
  4. Spam or device notification filters,
  5. Temporary network delays (rare). Follow the checklist below, and you should receive a test alert within 2–5 minutes (allow up to 10 minutes).

When should I use this guide?

Use it if you expect SMS, email or push alerts after calls—but nothing arrives.

1 — Symptoms & root-causes at a glance

Symptom

Likely root cause

No SMS + no email

Dept name > 16 chars or toggles OFF

Email only missing

Spam / allow-list

SMS only missing

Device DND/carrier delay

Push missing

App notifications or battery saver

Nothing after 10 min

Status = Unavailable or network outage

2 — Prerequisites

• Web-panel or mobile-app login.

• Know your department name.

• Secondary phone/email for testing.

3 — Fix it fast (web panel)

  1. Shorten long department names
    1.  Billing → Business Info → Brand Name ≤ 16 chars.

image.png

Alt text: shorten long department names

  1. Enable notification toggles
    1.  Call → After-Call SMS/Email → Edit → Toggle ON.

image.png

Alt text: Enable notification toggles

  1. Set status = Available User menu → Status → Available + Take Calls ON.

image.png

Alt text: Check your availability

  1. Check spam / allow-list Mark emails “Not spam”; ask IT to allow-list *@myoperator.com.
  2. Wait 5–10 min (allows for transient delays). 

4 — Fix it fast (mobile app)

  1. Enable app notifications
    1. iOS → Settings → Notifications → MyOperator → Allow 
    2. Android → Settings → Apps → MyOperator → Notifications → Allow
  2. Disable battery optimisation (Android) Battery → Battery optimisation → MyOperator → Don’t optimise.
  3. Confirm in-app status: Take Calls ON, Status = Available.

5 — Confirm it worked

  1. Place a test call and hang up.
  2. Within 2–5 min (max 10), confirm SMS/email/push arrives.
  3. Call Logs show notification events with status = sent.

6 — Troubleshooting matrix

Symptom

What to check

Where

Fix

No SMS & email

Dept name, toggles

Business Info: Notifications

Name ≤ 16; enable toggles

Email missing

Spam filter

Email client / IT

Mark Not Spam; allow-list

SMS missing

DND/signal

Phone settings

Disable DND; good signal

Push missing

App notif + battery

iOS/Android settings

Allow notif; set Battery = Unrestricted

Nothing after 10 min

Status/network

Status menu; network

Set Available; stable data

Escalate: in-app Help → Chat. Include user, dept, timestamps, and tests performed.

Keywords - no sms after call, myoperator email missing, push notification not received, aftercall alert failure

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