Why does a call disconnect after one or two rings and how do I fix it in MyOperator?
⚡Quick answer-
Early call drops (0–2 rings) usually mean one of four things:
- No valid call flow at the current time,
- Account/plan suspended or credits exhausted,
- Routing to an empty queue or all agents unavailable, or
- A policy block (blacklist, geo-restriction, caller-ID rule).
Follow the checklist below and confirm success with a test call.
When should I use this guide?
Use these steps if callers report “it rings once, then hangs up” or your Call Logs show Rejected / No-flow events.
📕Table of Contents
- Symptoms & root-cause map
- Prerequisites
- Fix it fast (Admin web panel)
- Check routing & agent availability
- Policy / limits that auto-drop calls
- Network / PSTN checks (less common)
- Confirm it worked
- Troubleshooting matrix
- Related Articles
1 — Symptoms & root-cause map
Symptom | Probable cause |
Drops before IVR | Schedule gap / no call flow |
Drops after 1 ring | Empty queue / all agents DND |
Only hidden numbers drop | Caller-ID policy |
Second simultaneous call drops | Concurrency cap |
Random carrier-wide drop | PSTN hiccup |
2 — Prerequisites
• Owner or Admin access.
• Business-hours schedule handy.
• Secondary phone to place test calls.
3 — Fix it fast (Admin web panel)
- Account status Manage → Billing → Plan must say Active, Credits > 0.
Alt text: Verify account status
- Call-flow for current time Manage → Call Flow → pick number → ensure Business Hours cover “now”.
Alt text: Check call flow for current time
- Fallback route Add Voicemail or Alt-Queue for off-hours.
- Enable entry IVR IVR or Greeting node must be active + greeting file attached.
- Save & Publish, then place a test call.
4 — Check routing & agent availability
Item | Where | What to do |
Department empty? | Manage → Departments | Add ≥ 1 Available agent |
Agent status | Users → Status | Turn Available, Take Calls ON, disable DND |
Forwarding number rejects? | Users → External No. | Make sure device accepts unknown CLI |
Concurrency | Numbers → Limits | Raise cap or shorten wrap-up |
Alt text: Department/Queue Assignment
Alt text: Agent Status
5 — Policy / limits that auto-drop calls
• Blacklist / spam filter – Settings → Policies → Blocked Numbers.
• Geo-permission – Numbers → Inbound Settings → Allowed Countries.
• Caller-ID rule – Reject anonymous CLI if policy enabled.
• Compliance prompt missing – Mandatory consent/DTMF enabled but no audio file attached.
6 — Network / PSTN checks (less common)
• Carrier outage – monitor multiple caller samples within 30 min window.
• SIP PBX rejects – look for 4xx/5xx in PBX logs; disable SIP ALG and open RTP 16384-32768.
• SSL inspection – if SIP/TLS 5061 or webhook callbacks in use, bypass SSL inspection for MyOperator subnets.
7 — Confirm it worked
✓ Test call during in-hours reaches IVR within 2-5 s and continues ringing/queuing.
✓ Call Logs show Connected or IVR Reached (no Reject).
✓ Test off-hours hits voicemail or fallback (doesn’t drop).
8 — Troubleshooting matrix
Symptom | Likely cause | Where to check | Quick fix |
Drops immediately; no log | Suspended plan | Billing | Renew plan / add credits |
Drops after 1 ring | Missing IVR | Call Flow | Add IVR or fallback |
Drops in Dept A only | All agents DND | Depts; Users | Set at least one Available |
Hidden numbers drop | CLI policy | Settings → Policies | Allow anonymous CLI |
Overseas callers drop | Geo-permission | Inbound Settings | Enable target country |
Only 2nd call drops | Concurrency cap | Numbers → Limits | Increase channels |
PBX rings then ends | SIP ALG / RTP blocked | Firewall logs | Disable ALG; open RTP |
9 — Related Articles
• How do concurrency limits work across multiple MyOperator numbers?
• Which caller-ID policies can auto-reject hidden numbers?
• How to raise a carrier ticket when early drops persist.
Keywords - early call drop, hangs up after one ring, MyOperator no-flow, schedule gap, account suspended, empty queue
Related Articles
How do I fully integrate KYLAS CRM with MyOperator (webhooks, Click-to-Call & call logging)?
⚡ Quick answer - • Install the KYLAS Caller app from Kylas Marketplace. • Add MyOperator as a Connected Account (API Key, Secret Key, IVR ID). • Map every KYLAS user to the matching MyOperator agent. • Copy the auto-generated Incoming-Call & Hang-up ...Why am I not receiving MyOperator call-notification messages and how do I fix it?
⚡Quick answer - Most missed notifications boil down to one of five issues: Department name > 16 characters (blocked), Notification toggles are disabled. User status = Unavailable / DND, Spam or device notification filters, Temporary network delays ...Why do callers hear “wrong number/number doesn’t exist” on my MyOperator business line—and how do I fix it?
⚡ Quick answer - If you forward a personal SIM/landline to MyOperator, confirm the forwarding target matches the Virtual/Service Number shown in Dashboard → Numbers. If you don’t use forwarding, make sure the number, plan, and KYC status are Active ...Why are my IVR call logs missing or delayed in the MyOperator web app, and how do I fix it?
⚡Quick answer - Most “missing” call logs are caused by a date-range filter, time-zone mismatch, or browser cache. Clear filters, verify your account time zone, hard-refresh the page, and place two fresh test calls. If no logs appear after these ...What is a vanity number, and how do I purchase one through MyOperator?
⚡Quick answer - A vanity number is a memorable phone number—either word-based (e.g., 1800-FLOWERS) or pattern-based (e.g., 1800-111-000)—that boosts brand recall and campaign response rates. MyOperator can provision vanity virtual, mobile, or ...