⚡Quick answer -
Most “missing” call logs are caused by a date-range filter, time-zone mismatch, or browser cache. Clear filters, verify your account time zone, hard-refresh the page, and place two fresh test calls. If no logs appear after these checks, follow the escalated steps below and send Support the sample Call IDs.
When should I use this guide?
Use these steps whenever the Call Logs panel in the MyOperator web app shows zero or heavily delayed entries while you know calls are happening.
1. Symptoms matrix
Symptom | Likely cause |
Zero logs today | Wrong date range or time zone |
Logs appear hours late | Browser cache or high-load delay |
Stopped at a specific time | Number remapped or user role change |
2. Prerequisite checklist
Item | Why it matters |
2–3 recent call examples (IST) | Needed to trace in backend |
Access to Call Logs & Exports | For cross-verification |
Design-Call-Flow permission | To check number mapping |
Account time-zone value | Controls all log timestamps |
3. Quick-fix flow
A. Verify date range & time zone
- Date picker → Today (or exact window)
- Clear Type / Agent / Department filters
- Settings → Account time zone = IST (or your region)
- Confirm the PC/Mac system clock is correct
B. Refresh browser & network
- Hard refresh Ctrl/Cmd + Shift + R
- Try Incognito and a second browser (Chrome / Edge / Firefox)
- Disable ad-blockers/script-blockers temporarily
- Switch from office VPN/Wi-Fi to a mobile hotspot
- Sign out → sign in to renew session cookies
4. Deep-dive checks
C. Validate calls actually happened
- Place two fresh test calls from different carriers (e.g., Jio + Airtel).
- Call Logs should appear within 30 seconds.
- Still blank? Dashboard → Manage → Numbers → ensure number is mapped to the live Call Flow; remap if needed and retest.
D. Ingestion timing & exports
View | Time base | Tips |
Call Logs panel | Account time zone | Refresh after 60 s during peak hours |
CSV/Excel export | UTC or account TZ | Import as Text to avoid auto-shift |
5. Special cases
• User roles/permissions – Admins see all calls; Agents may see only their own.
• Transferred calls (multi-legs) – The leg you seek might be on a different row; open Call Details.
• CRMs/Webhooks – Double-check you are not applying another offset in your CRM filters.
6. Confirm success / expected outcome
✓ Test calls appear in Call Logs within 30–60 s.
✓ Timestamps match your account time zone.
✓ Filters “stick” across page reloads.
Keywords: MyOperator call logs, IVR log delay, logs not syncing, time-zone filter, ingestion delay
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