Document-based verification can take 24–48 business hours due to several key factors. Let’s break down why:

🧐 Manual Review by Compliance Team

Unlike automated OTP or API checks, document-based verification requires human reviewers to manually inspect the submitted documents. Here's what they check for:

• Document authenticity: Ensuring there’s no tampering or forgery.
• Completeness: All required pages and details must be included.
• Accuracy: Verifying that the information on the document matches the provided data (e.g., name, number, use-case).

⚖️ Regulatory Checks

Certain cases, such as DND (Do Not Disturb) numbers, number port-outs, or specific services, require additional regulatory checks. This may include guidelines from:

• TRAI (Telecom Regulatory Authority of India)
• DOT (Department of Telecom)
• GDPR (General Data Protection Regulation)

This extra scrutiny ensures compliance, adding a little more time to the process.

📄 Format & Quality Variations

If your uploaded document is:

• Blurry, incomplete, or unreadable
• Mismatched (e.g., incorrect address or ID type)

This can cause delays as our support team will need to contact you for clarification or a new submission.

📬 High Volume of Requests

During busy periods like startup promotions or sales events, there may be a higher volume of requests. This can result in longer wait times, so we recommend submitting your verification request early to avoid delays.

✅ Pro Tips for Faster Approval

Want your verification done quickly? Here’s how to speed up the process:

• Upload clear, uncropped images or PDFs – Reduces the need for rework.
• Ensure the account name matches the document name – Avoids delays caused by mismatches.
• Use official forms (Aadhaar, PAN, GST, etc.) – Prevents document rejection.
• Submit all pages – Ensure completeness by including both sides of IDs, if applicable.

⏱ Normal Review Time

Most reviews are completed within 24 hours on business days. However, if additional verification is needed, the process may take longer. If you need urgent verification for a live campaign, you can contact support and escalate with your ticket ID.