How do I create time-based filters in MyOperator?

How do I create time-based filters in MyOperator?

You can create filters based on time to view specific call logs or reports in your MyOperator dashboard. This is useful for narrowing results by hours, shifts, or date ranges.

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🧭 When to Use Time Filters

Use time filters when you need to:

  • Review call logs during business hours
  • Analyze traffic during weekends or holidays
  • Create reports for specific time blocks (e.g., 9 AM – 5 PM)

✅ Prerequisites

  • You must be logged in to your MyOperator Admin Panel
  • Access to the Logs section is required
  • Time filters currently work only on the web dashboard
  • All filters apply based on IST (Indian Standard Time)

🧩 Steps to Create a Time-Based Filter

  1. Log in to your MyOperator Dashboard.
  2. From the left-hand menu, click Logs.
  3. On the Logs page, click the Advanced button (top-right).
  4. Under the filter options:
    • Select the Start Date/Time and End Date/Time
    • (Optional) For filtering by keywords or call status, refer to [Using Advanced Filters in MyOperator]
  5. Click Save Filter.
  6. Give your filter a name and save it. It will appear in your Filter List for future access.

📌 Examples

Example 1: View all missed calls between 10:00 AM – 12:00 PM on a weekday

  • Start Date/Time: 2025-07-01 10:00
  • End Date/Time: 2025-07-01 12:00
  • Status: Missed

Example 2: Analyze answered support calls during evening shifts

  • Start Date/Time: 2025-07-01 18:00
  • End Date/Time: 2025-07-01 22:00
  • Status: Answered

🖼️ Screenshot

Time filter fields in MyOperator
Caption: Select Start and End Date/Time fields to define your custom range.

🛠️ Limitations & Notes

  • Time input must follow the YYYY-MM-DD HH:MM format (24-hour clock)
  • The filter operates in IST, regardless of your system timezone
  • Filters do not auto-refresh; you must manually reapply to get updated data

✅ Expected Outcome

Once saved, your time-based filter will be available under Filter List. You can:

  • Reapply it anytime with a single click
  • Export the filtered results for reporting
  • Confirm it's working if the logs update below the filter bar

❓ Troubleshooting

  • No data showing? Confirm the time range includes actual call activity.
  • Time format rejected? Use: YYYY-MM-DD HH:MM (e.g., 2025-08-01 14:00)
  • Still stuck? Contact support@myoperator.com

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