What Are the Documents Required to Get a Virtual or Toll-Free Number?

What Are the Documents Required to Get a Virtual or Toll-Free Number?

📑 Table of Contents

  1. What is KYC Verification for Virtual or Toll-Free Numbers?
  2. What Are the Methods for KYC Verification?
  3. What Documents Are Required for Different Business Types?
  4. How Long Does It Take for the Number to Be Activated?
  5. What Happens if My Documents Are Incomplete?
  6. Frequently Asked Questions (FAQs)

1. What is KYC Verification for Virtual or Toll-Free Numbers?

To activate a virtual or toll-free number through MyOperator, you must complete the KYC (Know Your Customer) verification process. KYC ensures that the business is legitimate and helps prevent fraud. There are two main methods of verification:

  • eKYC (Instant Verification):
    • This process uses your Aadhaar card for OTP (One-Time Password) verification, and the activation happens within minutes.
  • Manual KYC (Document-Based Verification):
    • For this method, you need to upload your ID and address proofs. The verification process takes about 3-4 hours.

⬆️ Back to Top

2. What Are the Methods for KYC Verification?

You can choose from two methods of KYC verification:

  1. Aadhaar-based eKYC (Instant Verification):
    • Use your Aadhaar card for OTP verification.
    • Activation typically happens within minutes.
  2. Manual KYC (Document Upload Verification):
    • Upload ID and address proof documents.
    • Verification takes about 3–4 hours after document submission.

⬆️ Back to Top

3. What Documents Are Required for Different Business Types?

The required documents depend on the business type. Here is a list of what you’ll need based on your business structure:

  • Individual / Proprietor:
    • ID Proof: Aadhaar, Voter ID, Driving License, Passport
    • Address Proof: Electricity Bill, Telephone Bill, Gas Connection
  • Non-Resident Indian / Merchant Navy / Foreign National:
    • ID Proof: PAN card, Passport
    • Address Proof: Local utility bill (Electricity, Telephone, Gas)
  • Partnership Firm:
    • ID Proof: PAN card, Partnership Deed
    • Address Proof: Utility Bill or Stamped Rent Agreement
  • LLP / Private Ltd / Public Ltd / PSU:
    • ID Proof: PAN card, Certificate of Incorporation (COI)
    • Address Proof: Utility Bill or Stamped Rent Agreement
  • Trust / HUF / Unincorporated Associations:
    • ID Proof: PAN card or Trust Registration Proof
    • Address Proof: Utility Bill or Stamped Rent Agreement
  • Banks, Institutional & Foreign Investors:
    • ID Proof: RBI Certificate or Foreign Govt. Incorporation Certificate
    • Address Proof: Utility Bill or Stamped Rent Agreement
  • Army / Government Bodies:
    • ID Proof: Government ID or General Document
    • Address Proof: Utility Bill or Government-issued Address Proof

⬆️ Back to Top

4. How Long Does It Take for the Number to Be Activated?

The activation time for a virtual or toll-free number depends on the method used for KYC verification:

  • Aadhaar-based eKYC:
    • Activation occurs within minutes.
  • Manual KYC:
    • The verification process usually takes 3–4 hours, and the activation is confirmed once the documents are verified.

⬆️ Back to Top

5. What Happens if My Documents Are Incomplete?

If the documents you submit are incomplete or unclear, the MyOperator support team will notify you via email with instructions on how to proceed. Once you submit the correct documents, the verification status will be updated within 48 hours.

⬆️ Back to Top

6. Frequently Asked Questions (FAQs)

Q1. Can I use documents other than those listed for KYC verification?

  • No, only the approved documents listed in the FAQ (e.g., Aadhaar card, PAN card) are accepted for KYC verification.

Q2. How can I track the status of my number activation?

  • After submitting your documents, you will receive a status update from MyOperator within 48 hours. If there are any issues with your documents, the support team will notify you.

Q3. What do I do if I cannot upload the required documents?

  • If you experience issues uploading documents, ensure they are in the correct format (PDF, JPG, PNG) and do not exceed the size limit. For assistance, contact MyOperator support.

⬆️ Back to Top

📌 Keywords:

Virtual number, toll-free number, KYC verification, Aadhaar-based eKYC, manual KYC, documents required, business types, MyOperator activation.