Basics
How do I view and change the working and non-working hours or days for a call flow in MyOperator?
⚡Quick answer - You can view and update the working hours and days for any call flow directly from the Design Callflow section in your MyOperator panel. Go to Call → Design Callflow → Select your call flow → Edit → Adjust schedule (working hours, ...
How do I thoroughly test my IVR flow in MyOperator before going live?
⚡Quick answer Preview each IVR node in the Flow Designer, then place a real call to your business number to check the greeting, menu options, routing, and ring duration. Re-test any time you edit audio files or call flows. When should I use this ...
Can a customer calling on the IVR transfer a call?
⚡Quick answer - No. Callers who dial your Interactive Voice Response (IVR) menu cannot transfer calls. The call-transfer feature is reserved for authorised agents within your organisation. When should I use this guide? Share this article whenever a ...
What is the difference between a “Multi-Level” IVR and having “Multiple” IVRs and how to configure them in MyOperator?
⚡Quick answer - Multi-Level IVR = one IVR tree with nested menus under a single phone number. Multiple IVRs = several independent IVR flows, each tied to a different number, schedule, or campaign. Choose Multi-Level if you want layered navigation on ...
What IVR types does MyOperator support, which one should I choose, and how do I set up a Location-Based IVR?
⚡ Quick answer - MyOperator supports six IVR types—Default, Menu-based, Location-based, Voice-recognition, Self-service, and Time & Day-based. • Use a menu-based approach for simple keypad navigation. • Use Location-based for geo routing. • Use ...
If a client wants to have the same IVR service for both his numbers, is it possible? If so, how do we achieve this?
⚡Quick answer: Yes. Map each number to the same call flow/IVR entry point so inbound calls to any of those numbers play the same greeting and menu and follow the same routing rules. What it means Multiple inbound numbers (DIDs) are attached to one ...
What are the different types of nodes that can be added to an IVR in MyOperator?
⚡Quick answer: MyOperator’s IVR Builder includes six node types you can combine to design your call flow: IVR Menu, Extension, Department, Message, Voicemail, Input & Response. 1. What’s a “node” in IVR Builder? A node is a building block in your ...