Miscellaneous
Do I need variable mapping in MyOperator, and how do I set fallback values?
⚡Quick answer - • Variable mapping appears only when your selected WhatsApp template contains placeholders such as {{1}}, {{2}}. If the template has no variables, the mapping step is skipped and you proceed straight to contact upload. • A fallback ...
What are the different states a conversation can have on the platform?
⚡Quick answer - Every customer conversation lives in exactly one of three states: • Open – new or unassigned chats visible to all agents. • Assigned – chats owned by a specific agent; only that agent (or an admin/manager) can reply. • Closed – ...
How do I build a single IVR call flow that supports multiple languages?
⚡Quick answer - Yes. You can use one call flow and add a Language node under your IVR Menu. Each DTMF key (1, 2, 3…) plays prompts in a different language, but all languages share the same underlying IVR logic, routing and reports. WHEN SHOULD I USE ...
How do I delete a draft IVR—or disable an active IVR—in MyOperator?
⚡Quick answer: You can delete Draft IVRs. You cannot permanently delete an Active (published) IVR, but you can disable, bypass, or route around it using the options below. Before you begin You’ll need MyOperator dashboard access with permission to ...