If the IVR calls on your IVR are not getting forwarded/transferred to the users, you need to check the following: IVR settings Timing of each user and timings of the department (It is recommended that do not keep the timing less than 20 seconds) IVR ...
If the IVR calls on your number are not getting forwarded/transferred to the department, you need to check your IVR settings. 1. Click on “Manage” at the top. 2. In the settings section click on “Design Callflow”. 3. Click on “Create new call flow” ...
If this kind of problem you are facing, check the following: IVR/Call flow timing, If the same time is set for another call flow, you can face this problem. Check the IVR timings set for today or not. Check the services are suspended from MyOperator ...
If the wrong IVR is playing on your company’s service number, you need to check IVR/callflow settings and timings. You can check if the logs are visible in the panel or not. 1. Click on “Manage” at the top. 2. In the settings section click on “Design ...
The region codes are used under the “dashboard” menu. This is to categorize the customer traffic according to their respective states. Following are the region codes used :- India State Codes: Circle name Code Andhra Pradesh AP Assam AS Bihar BR ...