How do I delete a draft IVR—or disable an active IVR—in MyOperator?

How do I delete a draft IVR—or disable an active IVR—in MyOperator?

⚡Quick answer:

You can delete Draft IVRs. You cannot permanently delete an Active (published) IVR, but you can disable, bypass, or route around it using the options below.

Before you begin

  • You’ll need MyOperator dashboard access with permission to edit Call Flow Setup.
  • Identify whether your IVR is Draft or Active.
  • If you plan to bypass audio, prepare a silent welcome file (see instructions below).

Option A — Delete a Draft IVR

  1. Go to Call Flow Setup in your MyOperator dashboard.
  2. In the Drafts list, select the draft IVR you want to remove.
  3. Open the options (⋯) menu and click Delete.
  4. Confirm the prompt.

What you’ll see: The draft disappears from the Drafts list. A success message confirms deletion.

Option B — Disable or remove IVR logic in an Active call flow

If your IVR is Active (published), use one of the patterns below to bypass IVR behavior without deleting the call flow.

Advanced Call Flow Design

  • Remove specific routes you no longer need (e.g., a digit keypress branch).
  • Create time-based routes for your working hours only.
    For all other hours, leave the route unassigned to stop after-hours interactions.
  • Effect: Calls outside working hours will disconnect with no message.

Caution: Disconnecting calls without audio may be confusing for callers. Consider using a 1–2 second tone or a brief message (e.g., “We’re closed”) if compliance requires.

Simple Call Flow Design

  • Disable After Office Hours and Non-Working Days if you don’t need them.
  • Upload a silent welcome file so calls forward directly to the next step (department/extension) with no menu.
  • Effect: Callers skip the IVR menu and ring the target directly.

Option C — Route calls without an IVR menu

If you want all calls to go straight to a person or group:

  1. Create a Department with the single user (or group) you want to receive calls.
  2. Set your incoming number’s Destination to that Department.
  3. (Optional) Adjust ring strategy and failover (e.g., ring all, round-robin, voicemail).

Result: Every incoming call rings the assigned user/group; no IVR menu plays.

Expected results & how to confirm

  • Draft deleted: The IVR no longer appears in Drafts; you see a success message.
  • Active flow bypassed (Advanced): Test an after-hours call; the line disconnects immediately with no audio.
  • Active flow bypassed (Simple): Place a test call; it rings the target user/department with no IVR menu.
  • Direct routing (no IVR): All test calls ring the Department you set as the Destination.

Limitations & behavior notes

  • Active IVRs cannot be permanently deleted. This preserves routing integrity and historical reporting.
  • Empty routes disconnect the call silently. Ensure this is acceptable for your customers and local regulations.
  • Some settings may be number-specific; confirm you’re editing the correct number if you manage multiple DIDs.

Troubleshooting

  • I don’t see the Delete option. You’re likely viewing an Active IVR. Only Drafts can be deleted.
  • My silent file still plays a tone. Ensure the file is truly silent and exported as mono with a supported format; try regenerating via the FFmpeg command above.
  • Calls still hit the IVR menu. Check that the silent file is selected for Welcome, and verify that Destination is set to your Department (Option C).
  • After-hours calls don’t disconnect. In Advanced design, confirm off-hours routes are unassigned and publish your changes.

Need help?

If you’re unsure which option fits your use case, contact Support from the Help menu in your MyOperator dashboard. Include:

  • Your organisation name/ID
  • The call flow name (Draft/Active)
  • The phone number(s) affected