Notifications
Which events are logged in the Customer Journey timeline?
⚡Quick answer - The Customer Journey is a detailed, timestamped timeline of every key interaction between your team and a user. It provides a 360° view of conversations, actions, and engagement, helping agents and managers understand the full context ...
What kind of email will I get after subscribing to MyOperator?
⚡Quick answer - After subscribing to MyOperator, you’ll receive a Welcome and Onboarding Email. This email contains your login details, plan confirmation, and step-by-step guidance to help you get started with your account and services. What the ...
What types of notifications does MyOperator send and where will I receive them?
⚡Quick answer- MyOperator issues six notification categories—product updates, billing, support, call events, security, and custom alerts. By default they appear in the in-app Notification Center (? icon) and, if you enable them, via email, SMS, ...
How can I troubleshoot cases where MyOperator agents don’t receive SMS notifications?
⚡Quick answer — Agents miss SMS alerts when any of nine blockers occur (e.g., daily SMS quota exhausted, SMS feature disabled, invalid phone number, personal opt-out, rule conflicts, or carrier issues). Run the self-check table below to confirm ...
Why am I not receiving MyOperator call-notification messages and how do I fix it?
⚡Quick answer - Most missed notifications boil down to one of five issues: Department name > 16 characters (blocked), Notification toggles are disabled. User status = Unavailable / DND, Spam or device notification filters, Temporary network delays ...