Notifications
Which events are logged in the Customer Journey timeline?
⚡Quick answer - The Customer Journey is a detailed, timestamped timeline of every key interaction between your team and a user. It provides a 360° view of conversations, actions, and engagement, helping agents and managers understand the full context ...
What kind of email will I get after subscribing to MyOperator?
⚡Quick answer - After subscribing to MyOperator, you’ll receive a Welcome and Onboarding Email. This email contains your login details, plan confirmation, and step-by-step guidance to help you get started with your account and services. What the ...
What types of notifications does MyOperator send and where will I receive them?
⚡Quick answer- MyOperator issues six notification categories—product updates, billing, support, call events, security, and custom alerts. By default they appear in the in-app Notification Center (? icon) and, if you enable them, via email, SMS, ...
Why MyOperator emails in spam folder can be noticed?
Email providers sometimes filter legitimate MyOperator messages (OTPs, billing, reports) into Spam/Junk or Promotions. Fix it by (1) marking recent messages as Not spam, (2) adding MyOperator to Contacts/Safe senders, (3) creating a simple inbox rule ...
How can I troubleshoot cases where MyOperator agents don’t receive SMS notifications?
⚡Quick answer — Agents miss SMS alerts when any of nine blockers occur (e.g., daily SMS quota exhausted, SMS feature disabled, invalid phone number, personal opt-out, rule conflicts, or carrier issues). Run the self-check table below to confirm ...
How can I update my email for voicemails?
Summary (What you’ll achieve): Update the email address (or addresses, if enabled on your plan) that receive voicemail notifications from your IVR flow. Use when: Your team mailbox changed (e.g., from sales@ to support@) or you want voicemails to ...
What is SMS Notification in MyOperator and how do I set it up?
Short answer: SMS Notification sends automatic texts to your users/agents and/or to callers after specific call events (answered, missed, voicemail, disposition). You can enable it, choose triggers, customize templates with variables, and track ...
Why am I not receiving MyOperator call-notification messages and how do I fix it?
⚡Quick answer - Most missed notifications boil down to one of five issues: Department name > 16 characters (blocked), Notification toggles are disabled. User status = Unavailable / DND, Spam or device notification filters, Temporary network delays ...
What type of notifications will I receive?
MyOperator send periodic notifications about any new product features, billing and usage, and other communication which will help you make the best use of MyOperator as call management CRM. You can access notifications through, Notification icon on ...
What are "Recent Activities"?
The "Recent Activities" button provides you details about how many users have logged in and out of the MyOperator account, displaying the following details: User names who have logged in to the panel Time of the logging inactivity The IP address of ...