Basic
How do I switch between One-Way and Two-Way outgoing calling modes in MyOperator?
Quick Answer You can change your account’s outgoing calling mode at any time from the MyOperator dashboard by signing in as an Admin or Owner, navigating to Call > Outgoing > Call Settings (Way of Outgoing Call), clicking Edit, selecting One-Way or ...
How do I enable Customer Operator Tune feature in MyOperator?
Quick Answer Enable the Customer Operator Tune setting in your MyOperator Callflow Advanced Settings, wait up to two hours for telecom propagation, then place fresh test calls to hear the recipient’s real-time carrier tone instead of a generic ...
How can an agent initiate a new WhatsApp conversation with a customer?
⚡Quick answer - Agents must start every new outbound WhatsApp conversation with a Meta-approved message template. Free-form messages are only allowed after the customer replies, and for 24 hours from the customer's latest message. 1. Prerequisites ...
Terms to do outgoing call from MyOperator
Telecom Regulatory Authority of India (TRAI) has put forth clearly defined UCC Guidelines to be followed by all Telecom Operators, Service Providers and Customers. This agreement is in line with these UCC guidelines and needs to be mandatorily signed ...