Basic
How can an agent initiate a new WhatsApp conversation with a customer?
⚡Quick answer - Agents must start every new outbound WhatsApp conversation with a Meta-approved message template. Free-form messages are only allowed after the customer replies and remain permissible for 24 hours from that reply. When should I use ...
How much time will be take to activate outbound calls on dnd numbers?
⏱️ Outbound calling to DND-registered numbers is usually activated within 2 working days after your documents are approved by MyOperator’s compliance team. ? What You Need to Do 1. Submit Required Documents For Individuals / Proprietorship Owners: ...
Do I need to subscribe separately for outbound call reports in MyOperator?
Short answer: No — you do not need a separate subscription. Outbound call reports are included with your MyOperator account. Access depends on user permissions and plan entitlements. ✅ Good to know: If you can’t see Reports, ask an admin to grant you ...
What if there are no lines available to dial out a call to a customer in MyOperator?
Short answer: When all outbound lines (concurrency) are in use, new calls queue (if enabled) or wait until a line frees up. You can increase capacity, optimize scheduling, or fallback to other channels. ? Table of Contents Overview Quick decision ...
Terms for Making Outgoing Calls with MyOperator
This article explains the rules, prerequisites, and compliance requirements for making outbound (transactional) calls through MyOperator. It also covers what is allowed, what is forbidden, how complaints are handled, and how to activate outbound ...
How can I change High-level settings for all outgoing calls?
Change global settings for all outgoing calls (DID Fallback & Shared Route) Short answer: Use Outgoing → Global Settings to turn DID Fallback and Shared Route on/off for every outgoing call or campaign. Test a call after saving to confirm the ...
What is an Outbound call?
An outbound call in MyOperator is a phone call initiated by your agent to a customer or prospect for sales, follow-ups, feedback, or proactive support. Contents At a glance Prerequisites How to place an outbound call (web) Alternative paths (mobile & ...
Terms to do outgoing call from MyOperator
Telecom Regulatory Authority of India (TRAI) has put forth clearly defined UCC Guidelines to be followed by all Telecom Operators, Service Providers and Customers. This agreement is in line with these UCC guidelines and needs to be mandatorily signed ...
How to make outgoing calls via MyOperator (Click to call and Dialer app)
MyOperator is giving facility to make outgoing calls via MyOperator. You and your team can initiate calls from the mobile app, web panel, and CRM MyOperator provides a Caller-ID to make outgoing calls, Caller-ID is the number that displays on ...