Knowledge Base | ClickOCall

ClickOCall
How is the OBD campaign different from Click ‘O’ Call in MyOperator?
⚡Quick answer - • Click ‘O’ Call = one-to-one, agent-initiated bridge for instant conversations. • OBD (Outbound Dialer) = one-to-many, automated calls triggered by a campaign schedule or API. Pick Click ‘O’ Call for urgent, personal follow-ups; ...
How do I place an outbound/outgoing call from the MyOperator Panel, and what is a Caller ID?
⚡Quick answer- You have three options: Click-to-Call (bridges your registered phone). Dialer Application (desktop/mobile app). Web Call (browser-based VoIP, plan-dependent). When should I use this guide? Follow these steps whenever you need to reach ...
What should I do if click to call / web call is not working?
⚡Quick answer - Click-to-Call: You click a number in the Web Panel; MyOperator first calls your agent device/softphone, then bridges the customer. Web Call: The call happens in your browser (uses your mic/speakers). Quick self-check (60 seconds) ...
How to disable ClickOCall in MyOperator?
⚡ Quick summary — • Account-wide: Dashboard → Calls → Outgoing → Edit (Basic Settings) → Disable → Save. • Selected agents/teams: Manage → Users → ⋮ → Edit → Permissions (Outgoing) → turn off ClickOCall → Save. • Chrome extension: have agents sign ...

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