⚡ Quick summary —

• Account-wide: Dashboard → Calls → Outgoing → Edit (Basic Settings) → Disable → Save.

• Selected agents/teams: Manage → Users → ⋮ → Edit → Permissions (Outgoing) → turn off ClickOCall → Save.

• Chrome extension: have agents sign out or toggle off the MyOperator extension to hard-disable on their browser.

• Verify: Click-to-Call buttons are greyed out and no new outbound logs appear.

• Re-enable anytime via the same menus (Enable → Save).

When to use this guide?

Turn off the ClickOCall account-wide or for selected agents/teams, and verify it’s disabled.

Before you begin (prereqs)

• Role/permission: Admin/Owner with rights to manage Outgoing and Users.
• Scope decision: Do you want to disable for everyone or only specific agents/teams?
• Note: Disabling ClickOCall stops initiating outbound calls from the web panel and Chrome extension.

Option A — Disable ClickOCall account-wide

1. Sign in to the Dashboard.
2. Go to Calls → Outgoing.
3. Open Campaign/Click-to-Call settings (default landing section).
4. Click Edit next to Basic Settings.
5. Select Disable → Save.

Expected result: Account-wide ClickOCall status changes to Disabled; agents can no longer launch web-initiated outbound calls.

Copy-paste nav: Calls → Outgoing → (Campaign/Click-to-Call settings) → Edit → Disable → Save

Option B — Disable ClickOCall for specific agents/teams

1. Go to Manage → Users.
2. Find the user → ⋮ → Edit.
3. Under Permissions / Outgoing, turn off ClickOCall (and any outbound dial permissions you want to restrict).
4. Save. Repeat for other users or use team/role settings if available.

Expected result: Selected users lose the ability to start ClickOCall, even if the account is otherwise enabled.

Copy-paste nav: Manage → Users → ⋮ → Edit → Permissions (Outgoing) → Disable ClickOCall → Save

Option C — Chrome extension hard-off (agent side)

If the extension is installed:

1. In Chrome, click the MyOperator ClickOCall extension.
2. Sign out or toggle off (if toggle is available).
3. Ensure site pop-ups/microphone permissions aren’t granted for ClickOCall use.

Verify it’s truly disabled (success criteria)

• Agents see Click-to-Call controls greyed out or receive a “Click-to-Call disabled” message.
• Calls → Logs show no new outbound attempts from the web panel/extension after your change.
• Test from an agent account: clicking a number does nothing or shows an error.

Common issues & fixes

• Agents can still launch calls: The feature is enabled per user. Recheck Manage → Users → Permissions. Ask agents to refresh/re-login.
• Extension still pops a call panel: Have agents sign out/disable the Chrome extension; clear cached sessions.
• Outbound dialer (non-ClickOCall) still works: Disabling ClickOCall doesn’t stop other outbound modules. Remove those permissions as needed.
• Compliance pause needed (campaigns): Pause outbound campaigns separately; ClickOCall off doesn’t auto-pause campaign dialers.

Re-enable later (optional)

Calls → Outgoing → Edit → Enable → Save
Then restore per-user permissions in Manage → Users.

Escalation (copy-paste template)

Send to support@myoperator.com or your Account Manager.