Add/Remove Users
Is there a waiting period before replacing a deleted user in MyOperator?
Quick Answer You only have to wait 24 hours to add a replacement user if your plan has no unused slots; if at least one slot is free you can add the new user immediately. 1. Waiting Period Rules and Billing Impact • If Consumed Users is lower than ...
How can I find or change my Account Manager at MyOperator?
⚡Quick answer - From the Account option on the panel, in the (account usage) section, the name of the AM is mentioned at the bottom. In light of recent changes, MyOperator now has a centralised support team which can be reached on 81029 81029 and by ...
How do I disable or delete a user from MyOperator panel?
⚡Quick answer - To stop a user from receiving or making calls, disable them (turn off Call Availability, remove them from queues, or switch off outbound) or delete them: • For a temporary stop, go to Manage → Users → ⋮ → Set Call Availability and ...
Can I map the same agent to two different companies, and how do I manage them independently?
⚡Quick answer - Yes. Invite the agent as a user in each company account. Each profile has its own role, extension, departments, and availability schedule—no overlap in permissions or reports. When should I use this guide? Follow these steps if you ...
How do I add a new user (Agent, Manager, Admin) or change the default permissions for a user role in MyOperator?
⚡Quick answer - Web Panel → Manage → Users → Add New → fill name, email, mobile, extension, work schedule, role, and (optionally) toggle Pro-License and set their Role in Advance Settings for dashboard access. Set optional call‑receiving hours. Click ...
How can I ensure that users added are able to receive calls for the departments assigned to them in MyOperator?
⚡Quick answer: Add the user to the correct Department(s), turn Call Availability On for that user, confirm the Department’s ring strategy includes them, ensure business/availability hours don’t block calls, and place an external test call to verify. ...