Preferences
How to set user receiving timings in Advanced Setting?
Quick Answer Configure an agent’s working hours in MyOperator by editing the user in Manage → Users, expanding Advanced Settings, and defining the Time schedule to receive calls; calls ring only during those windows when Call Availability is ON, the ...
How do I block spam calls in MyOperator?
⚡Quick answer - Use the Block List on your MyOperator web dashboard. Click Add Number → enter the phone number, caller name, and reason → Save. The number is blocked instantly across all connected phone lines. When should I use this guide? Follow ...
How do I add, edit, reorder, or remove buttons in the MyOperator WhatsApp template builder?
⚡Quick answer - In the MyOperator template builder, buttons are fully editable until you submit the template for approval (done by Meta). You can: Remove buttons Change their order Edit their type or label Toggle the entire button section on or off ...
What can I do in the MyOperator Account & Personal Preferences tabs under the Billing section?
⚡Quick answer- • It’s the central place to update billing & organisation details—e.g., billing address, GSTIN, contact email—and to download up to 12 past invoices. • Path (web): Billing ▶ Preferences ▶ Personal or Account. • Only users with the ...
What are “Notes” in MyOperator and how do I add them to call logs?
⚡Quick answer- Notes are internal comments you attach to a call log (e.g., follow-ups, customer preferences). Open the call in Call Logs → Notes tab → type your comment → Save. Notes are time-stamped, visible to teammates, and included in CSV/Excel ...