Live Chat
How do I use WhatsApp Live Chat in MyOperator?
Quick Answer: This FAQ walks you through every screen, control and rule involved in operating the WhatsApp Live Chat module in MyOperator, from first message to resolution. 1. Module Overview The Live Chat module is reached from the Chat icon in the ...
How do WhatsApp Live Chat notifications work?
Quick Answer: This FAQ details every rule, permission and setup step that determines when, how and to whom Live Chat notifications are delivered. 1. Notification Types Sound – audible chime via system speakers. In-App Toast – 5-second slide-in banner ...
What features and limits apply to WhatsApp Live Chat?
Quick Answer: This FAQ lists every supported capability, file limit and known constraint of the Live Chat module so you know exactly what is possible today and what is planned. 1. Supported Message & File Types Type Send Receive Notes Text ✅ ✅ Up to ...
What is Live Chat on the MyOperator platform?
⚡Quick answer - Live Chat is MyOperator’s real-time support channel, available inside your dashboard under the Help & Support panel, that lets your team respond to customer inquiries instantly from within the platform. It’s designed for handling ...
What chat types does MyOperator support, and how do I configure and handle Active vs Requesting Chats?
⚡ Quick answer - MyOperator classifies every conversation as either: Active Chat = bot resolves the query without a human, and Requesting Chat = bot hands the thread to an agent. Configure the switch-over with Escalation Rules (confidence threshold + ...