Quick Answer: This FAQ walks you through every screen, control and rule involved in operating the WhatsApp Live Chat module in MyOperator, from first message to resolution. 1. Module Overview The Live Chat module is reached from the Chat icon in the ...
Quick Answer: WhatsApp Live Chat notifications need two things: browser permission (Allow notifications for MyOperator) and the Sound and Push toggles ON under Side Menu → WhatsApp → Notification. If notifications are not enabling or not arriving, ...
Quick Answer: This FAQ lists every supported capability, file limit and known constraint of the Live Chat module so you know exactly what is possible today and what is planned. 1. Supported Message & File Types Type Send Receive Notes Text ✅ ✅ Up to ...
⚡Quick answer - Live Chat is MyOperator’s real-time support channel, available inside your dashboard under the Help & Support panel, that lets your team respond to customer inquiries instantly from within the platform. It’s designed for handling ...
⚡ Quick answer - MyOperator classifies every conversation as either: Active Chat = bot resolves the query without a human, and Requesting Chat = bot hands the thread to an agent. Configure the switch-over with Escalation Rules (confidence threshold + ...