⚡Quick answer - Live Chat is MyOperator’s real-time support channel, available inside your dashboard under the Help & Support panel, that lets your team respond to customer inquiries instantly from within the platform. It’s designed for handling ...
Currently, no. All agents on the platform can view and reply to every Live Chat conversation by default. There are no role-based access restrictions for chat visibility or assignment. ? What This Means All agents see all chats: Any team member with ...
⚡ Quick answer - MyOperator classifies every conversation as either: Active Chat = bot resolves the query without a human, and Requesting Chat = bot hands the thread to an agent. Configure the switch-over with Escalation Rules (confidence threshold + ...