What is Live Chat on the MyOperator platform?
⚡Quick answer -
Live Chat is MyOperator’s real-time support channel, available inside your dashboard under the Help & Support panel, that lets your team respond to customer inquiries instantly from within the platform.
It’s designed for handling support tickets, pre-sale questions, and general inquiries—reducing wait times and increasing customer satisfaction.
When to Use Live Chat
Use Live Chat to:
- Answer product or service questions in real-time
- Troubleshoot user issues instantly
- Assist leads with time-sensitive requests
- Escalate conversations to another team or channel (if needed)
Live Chat is designed to reduce your wait time and connect you instantly with a support representative.
Prerequisites
- You must be logged into the MyOperator Panel.
- You must have a Pro License with the Admin or Owner role (Home section visibility is restricted to these roles)
- You must access it through the Help & Support area in the panel
- Live Chat will be available only during MyOperator’s operating hours
WHERE TO FIND LIVE CHAT
Live Chat is part of the Help & Support area located inside the Home Section of your MyOperator dashboard.
You can find it here:
- Log in to your MyOperator panel
- Go to Home (visible only to Pro Admins / Owners)
- Scroll to Help & Support
- Click Live Chat to start a conversation with the Support Team
WHAT YOU CAN DO WITH LIVE CHAT
Through Live Chat, you can:
- Ask questions and get answers in real time
- Share screenshots or details of your issue
- Request guided assistance for setup steps
- Follow support articles suggested by the agent
- Receive direction for next steps when a query requires escalation
WHAT HAPPENS AFTER YOU CHAT
After the chat session:
- The conversation is logged in MyOperator’s internal support system
- You may receive follow-up instructions or documentation
- Support may redirect you to relevant help articles
- If needed, the issue may be escalated to the technical or account management team
ACCESS CONTROL & VISIBILITY
- Live Chat within the Home Section is visible only to Pro License Admins and Owners
- Other roles (standard users, call agents, managers without Pro access) cannot access Live Chat
- There are no custom access levels—it is either available or not, based on your license and role
LIMITATIONS & IMPORTANT NOTES
- Live Chat is a support communication channel, not a customer-facing chat tool
- Response times may vary depending on support availability
- Live Chat is accessible only within MyOperator’s defined support hours
- If Live Chat is offline, you may be directed to help articles or other support channels
SUMMARY
Feature | Live Chat |
Purpose | To let you contact the MyOperator Support Team instantly |
Available to | Pro License Admins and Owners |
Channel type | Real-time chat for onboarding, troubleshooting, and guidance |
Not used for | Communicating with your own customers |
Related Articles
What are the benefits of using WhatsApp with MyOperator?
⚡Quick answer - By integrating WhatsApp with MyOperator, your business can manage calls, WhatsApp chats and chatbot on the same platform. This means faster responses, less tool-switching, and a single source of truth for customer interactions. ...How long does it take to activate my MyOperator account and what can delay it?
⚡Quick answer - The activation of your MyOperator account is usually quick — typically completed within a few hours after you sign up. However, the exact time can vary depending on several verification and setup factors. When should I use this guide? ...Is there any access control for agents in Live Chat?
Currently, no. All agents on the platform can view and reply to every Live Chat conversation by default. There are no role-based access restrictions for chat visibility or assignment. ? What This Means All agents see all chats: Any team member with ...What are “Canned Messages” in MyOperator and how do I create, manage, and use them in live chat?
⚡Quick answer - Canned Messages are pre-written replies that any agent can insert into a chat by typing “/” and selecting the desired snippet—no Meta approval needed, provided the message is sent inside the 24-hour service window. Owners, Admins, and ...What chat types does MyOperator support, and how do I configure and handle Active vs Requesting Chats?
⚡ Quick answer - MyOperator classifies every conversation as either: Active Chat = bot resolves the query without a human, and Requesting Chat = bot hands the thread to an agent. Configure the switch-over with Escalation Rules (confidence threshold + ...