Whatsapp Message Templates
How many variables can I use in the WhatsApp template body, and can I use variables in the footer?
⚡ Quick answer — • There is no hard limit on the number of placeholders (variables) you can add in the body of a WhatsApp template, as long as the combined text + variables stays within 1024 characters. • No, WhatsApp does not allow variables ...
What does the “First Message” tag mean in WhatsApp (AcmeChat) and how do I use it?
⚡ Quick answer - “First Message” is an auto-applied tag that captures the exact source (product page, ad, QR code, etc.) of a contact’s very first WhatsApp message to you. It appears < 1s after the first inbound message, never changes unless edited, ...
What is Message Trail and how do I use it to track automated WhatsApp template messages in MyOperator?
⚡Quick answer - Message Trail lets you tag any WhatsApp template message sent via our API with a custom trail name (e.g., “OrderStatusUpdates”) and then view real-time delivery, read, and reply stats—plus export a detailed CSV report—right from your ...
Which WhatsApp message templates do I need before using the MyOperator Shopify plugin, and how do I create, name, approve, and localise them?
⚡Quick answer - Create—and get approved—one template for every event you plan to automate (cart reminders, order lifecycle, COD flows, etc.). Build them inside MyOperator → WhatsApp → Create Template, name each template by its function (e.g., ...
Can I edit an approved WhatsApp Message Template after it’s live?
⚡Quick answer - No. Once a template is approved, every part of its content—name, body text, header, footer, and buttons are non-editable. You can get "n" number of templates approved, it has no limit and no cost. Any wording or layout change requires ...
What media formats are supported in a WhatsApp Template Message?
⚡Quick answer - Every WhatsApp Template Message must contain body text. Media is optional and, if used, appears only in the Header. Supported header formats are JPG/JPEG/PNG for images within 5MB, MP4 videos within 16MB, and documents (PDF) within ...
What are the official WhatsApp Template Message guidelines I must follow?
⚡Quick answer - Meta reviews every template. Keep the tone polite, use correct {{1}}, {{2}} variables, match the selected language, avoid shortened URLs, and respect button limits to avoid rejection. When should I use this guide? Use it right before ...
How much time does WhatsApp(Meta) take to approve a template message?
⚡Quick answer - Most WhatsApp Business templates are reviewed and approved within a few minutes, but Meta officially allows up to 48 hours. Approval time depends on your template’s content, media type, and compliance with WhatsApp’s Business & ...
What types of headers can I use in a WhatsApp template?
⚡Quick answer - A WhatsApp template supports one optional header that appears at the top of your message. You can choose only one type per template (Text, Image, Video, or Document) — or no header at all. Different header types cannot be combined. ...
Can I use the same WhatsApp template for transactional and promotional messages?
⚡Quick answer - You can, but not recommended. Each WhatsApp template must serve one clear purpose—either: Utility (Transactional) Authentication Marketing (Promotional) This classification is required by Meta’s official categories. Mixing purposes in ...
What are WhatsApp message templates and how do I create, submit, and track them in MyOperator?
⚡Quick answer - WhatsApp message templates are pre-approved message formats that businesses use to initiate conversations with customers outside the 24-hour service window. Templates are required for outbound messages sent more than 24 hours after a ...