Whatsapp Message Templates
What is Message Trail and how do I use it to track automated WhatsApp template messages in MyOperator?
⚡Quick answer - Message Trail lets you tag any WhatsApp template message sent via our API with a custom trail name (e.g., “OrderStatusUpdates”) and then view real-time delivery, read, and reply stats—plus export a detailed CSV report—right from your ...
Which WhatsApp message templates do I need before using the MyOperator Shopify plugin, and how do I create, name, approve, and localise them?
⚡Quick answer - Create—and get approved—one template for every event you plan to automate (cart reminders, order lifecycle, COD flows, etc.). Build them inside MyOperator → WhatsApp → Create Template, name each template by its function (e.g., ...
Do these WhatsApp Template Messages need to be approved by the WhatsApp Team?
Yes — every WhatsApp Template Message must be reviewed and approved by Meta (formerly Facebook) before it can be used. This ensures compliance with WhatsApp’s Business Policy and guarantees that your messages can be reliably delivered to customers. ...
What kind of Template Messages does WhatsApp approve?
Since October 2021, WhatsApp has expanded the scope of approved Template Messages. Businesses can now use them not only for transactional updates but also for promotional and follow-up engagement—provided they comply with WhatsApp’s Business Policy ...
Can I edit an approved WhatsApp Message Template after it’s live?
⚡Quick answer - No. Once a template is approved, every part of its content—name, body text, header, footer, and buttons are non-editable. You can get "n" number of templates approved, it has no limit and no cost. Any wording or layout change requires ...
What media formats are supported in a WhatsApp Template Message?
⚡Quick answer - Every WhatsApp Template Message must contain body text. Media is optional and, if used, appears only in the Header. Supported header formats are JPG/JPEG/PNG for images within 5MB, MP4 videos within 16MB, and documents (PDF) within ...
What are the official WhatsApp Template Message guidelines I must follow?
⚡Quick answer - Meta reviews every template. Keep the tone polite, use correct {{1}}, {{2}} variables, match the selected language, avoid shortened URLs, and respect button limits to avoid rejection. When should I use this guide? Use it right before ...
Formatting rules you should know before creating a WhatsApp Template Message
Before you submit a WhatsApp Template Message for approval, you must follow Meta’s formatting and compliance rules. WhatsApp applies automated checks plus manual review. Even small mistakes (like spacing, wrong variables, or unapproved URLs) can ...
How much time does WhatsApp(Meta) takes to approve a template message?
⚡Quick answer - Most WhatsApp Business templates are reviewed and approved within a few minutes, but Meta officially allows up to 48 hours. Approval time depends on your template’s content, media type, and compliance with WhatsApp’s Business & ...
What are WhatsApp templates?
WhatsApp message templates are pre-approved message formats that businesses use to initiate conversations with customers outside the 24-hour service window. ✅ Templates are required for outbound messages sent more than 24 hours after a customer’s ...
What types of headers can I use in a WhatsApp template?
⚡Quick answer - A WhatsApp template supports one optional header that appears at the top of your message. You can choose only one type per template (Text, Image, Video, or Document) — or no header at all. Different header types cannot be combined. ...
How can I preview the template before submitting?
When creating a WhatsApp message template in MyOperator, you can view a real-time preview on the right-hand side of the template builder. This ensures you see exactly how your template will look in WhatsApp before it’s submitted to Meta for approval. ...
Can I use the same WhatsApp template for transactional and promotional messages?
⚡Quick answer - You can, but not recommended. Each WhatsApp template must serve one clear purpose—either: Utility (Transactional) Authentication Marketing (Promotional) This classification is required by Meta’s official categories. Mixing purposes in ...
Is there any size limit on the media files attached in WhatsApp Template Messages?
Yes. WhatsApp sets strict file size limits for media attachments used in template messages. Going over these limits will result in rejection or API errors. ? Supported Media Types & Size Limits Media Type Max File Size Recommended Specs Remarks ...
Can I use the same template in multiple WhatsApp accounts?
Can I use the same template in multiple WhatsApp accounts? No. Each WhatsApp message template is tied to a specific WhatsApp Business Account (WABA). Templates are not shared across multiple accounts, even within the same Meta Business Manager. ? ...
Can agents continue to send template messages after initiating a conversation?
Once a customer replies to a template message, WhatsApp opens a 24-hour messaging window that allows agents to send free-form messages without needing templates. ? What Is the 24-Hour Session Window? ✅ Begins as soon as the customer replies ✅ Allows ...
What happens if a marketing template is sent during an open service conversation?
? Sending a Marketing Template During a Service Conversation If you send a Marketing template to a customer while a Service conversation is still open, Meta will open a new Marketing conversation and charge your account for it—even though the ...
Are non-template messages allowed during a free-entry point conversation?
Yes, but only while the 24‑hour customer service window is open with that customer. Free‑entry (e.g., Click‑to‑WhatsApp Ad, Page CTA) does not bypass the 24‑hour rule. What are non‑template messages? Non‑template messages are free‑form messages you ...
What is a WhatsApp Template Message?
A WhatsApp Template Message is a pre-approved message format that businesses use to initiate conversations with customers outside the 24-hour service window. These templates help maintain compliance with WhatsApp’s rules while ensuring messages are ...
How to submit a New WhatsApp Template Message?
To send proactive messages such as alerts, OTPs, or promotions via WhatsApp, you need to create and submit a template message. These templates must be approved by Meta before they can be used in business-initiated conversations. ? Prerequisites ...
What are WhatsApp message templates and how do I create, submit, and track them in MyOperator?
⚡Quick answer - WhatsApp message templates are pre-approved message formats that businesses use to initiate conversations with customers outside the 24-hour service window. Templates are required for outbound messages sent more than 24 hours after a ...