Are the SMSes synced, searchable by their content ?

Are the SMSes synced, searchable by their content ?

Yes. Every inbound and outbound SMS is auto-synced to the cloud and indexed in real time, so you can pull up any conversation with a keyword search in seconds.

Table of contents

  1. How SMS sync works
  2. Searching by keywords or filters
  3. Setup checklist
  4. Privacy & retention
  5. FAQ
  6. Related articles

1 · How SMS sync works

Step

Action

1. Ingest

Gateway pipes every sent/received SMS to the MyOperator SMS API.

2. Store

Messages land in an encrypted cloud datastore located in your selected region.

3. Index

A text-search engine (Elasticsearch) tokenizes body content, sender, tags, and metadata within ~3 s of arrival.

4. Mirror

Conversation threads appear in Dashboard → SMS Inbox and Mobile App simultaneously.

2 · Searching by keywords or filters

Search mode

Example query

Keyword

refund → returns all messages containing “refund”.

Sender / receiver

+1-555-123-4567

Date range

2025-07-01 .. 2025-07-31

Tag

#promo-august

Boolean

refund AND delayed

Type in the global search bar or use Advanced Search for stacked filters (e.g., keyword + date).

3 · Setup checklist

Task

Where

Time

Enable SMS sync

Portal → Settings → SMS → Sync

Instant

Assign tags automatically

Automation → Rules

2-3 min

Grant search permissions

Users → Roles → Custom → SMS_Search

1 min

4 · Privacy & retention

  • Retention default: 18 months (editable 1–60 months).
  • Encryption: Rest = AES-256; transit = TLS 1.3.
  • Role-based access: Only users with SMS_Search or higher can view content.
  • Export: Admins can export to CSV/JSON for compliance audits.

5 · FAQ

Q: Is search available on mobile?
A: Yes—open the MyOperator app → SMS → 🔍.

Q: How fast is indexing?
A: Usually under 3 seconds after the gateway confirms delivery.

Q: Can I bulk-delete messages after export?
A: Sure—use SMS Inbox → Select All → Delete, then confirm.

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