Can I create a filter for a specified date?

Can I create a filter for a specified date?

Short answer: Open Logs → Advanced Filters, pick your start and end dates, and click Apply.

1. When should I use a date filter?

Use a date filter to:

  • Analyse calls for a specific campaign period.
  • Audit yesterday’s activity without scrolling through other dates.
  • Export a month‑end report that matches your finance calendar.

2. Prerequisites

Requirement

Why it matters

Access to Logs module

Only Admin and Manager roles can view detailed call logs.

Browser pop‑ups enabled

The filter panel opens as a modal window.

Account time‑zone set correctly

Date ranges respect the time‑zone in Settings → Company Profile.

Note: The maximum selectable range is 90 days.

3. Filter steps – web app (desktop browser)

  1. Sign in at https://app.myoperator.com.
  2. In the left navigation, click Analytics ▸ Logs.
  3. Select Advanced Filters at the top‑right of the table.
  4. Under Date Range, pick Start date and End date using the calendar picker.
  5. Click Apply.
  6. (Optional) Click Reset Filters to clear the date range.

image.png

Tip: Use keyboard arrows in the calendar to move quickly between months.

4. Filter steps – mobile app (Android & iOS)

Step

Android

iOS

1

Tap Menu ▸ Logs

Tap Logs on bottom bar

2

Tap Filters 🔍

Tap Filters icon

3

Choose Custom Range

Choose Custom Range

4

Set start & end dates

Set start & end dates

5

Tap Apply

Tap Apply

5. Expected result

The log table refreshes and shows only calls that occurred between the selected dates. A blue pill with the chosen range appears above the table so you always know a filter is active.

Figure 1 – Advanced Filters panel with Date Range field.

6. Troubleshooting & limitations

Symptom

Cause

Fix

“Advanced Filters” button missing

You have an Agent role.

Ask an Admin to upgrade your role or share the filtered report.

No records found

Date range contains no calls.

Widen the range or check if team was offline.

Cannot select past 90 days

System limit prevents heavy queries.

Create two exports (e.g., Jan–Mar & Apr–Jun) and merge.

If you still need help, click Help ▸ Chat with Support inside the app or email support@myoperator.com.

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