Can I rearrange button positions?
Yes.
When creating or editing a WhatsApp template in MyOperator, you can easily reorder buttons using the built-in drag-and-drop interface in the template builder.
š How to Rearrange Buttons
- Open the Buttons section of your template.
- Hover over the button you want to move.
- Click and drag the reorder icon (ā° or similar).
- Drop it into the desired position.
- ā
Review the new order before submitting the template for approval.
ā ļø Important Notes
- š Reordering works only within the same button type group:
- Quick Reply buttons can be reordered among themselves.
- CTA (Call-to-Action) buttons such as Phone / URL can be reordered among themselves.
- š« You cannot move a Quick Reply button below a CTA button or vice versa.
- š§ Final button order directly affects the user experienceāit should reflect a logical sequence (e.g., Confirm ā Reschedule ā Cancel).
ā
Best Practices
- Put the primary action first (e.g., āConfirmā).
- Group similar responses together (e.g., all appointment-related quick replies).
- Test the flow to ensure it feels intuitive to end users.
š Related FAQs
⨠Pro Tip: Keep your button labels short and action-orientedāthis improves clarity and prevents truncation on smaller screens.