Yes, you can view and track all missed or lost calls using the System Logs section in your MyOperator web panel. This helps you follow up on missed customer inquiries and optimize your call handling capacity.

What you’ll see: caller number, date/time, unique call ID (UID), and other call details (workspace-dependent).

Table of Contents

1. Definition — Lost calls
2. Prerequisites
3. Steps to view Lost Calls
4. What to check in the list
5. Limitations & edge cases
6. Troubleshooting

Definition — Lost calls

Lost calls refer to calls that do not reach the intended recipient because the capacity of available lines is exceeded. For example, if a business has a limited number of channel lines (e.g., 5 lines) and more than that number of calls arrive simultaneously, any additional calls will be treated as lost calls. For instance, if the 6th call comes in while 5 lines are already in use, it will not connect.

Prerequisites

• You’re signed in to the MyOperator Web Panel.
• Your workspace is on a Cloud Call Center plan.
• Your role has access to System Logs (Admin/Moderator recommended).

Steps to view lost calls

• Log in to your MyOperator Web Panel.

• In the left-hand sidebar, go to System Logs.

• Click on Lost Calls under the logs menu.

• You’ll see a detailed list of missed/lost calls including:

• Who: Caller’s phone number
• When: Date and time of the call
• UID: Unique ID assigned to each call log

Important Notes

• The Lost Calls feature is only available on Cloud Call Center plans.
• It is not available for users on Office IVR plans.
• If you don’t see this option, your user role or plan may limit access. Contact MyOperator Support for assistance.

What to check in the list

• Who: Caller’s phone number (contact name if available).
• When: Date and time of the attempt (workspace timezone).
• UID: The Unique ID for the call log (use this when escalating to Support).
• Follow-up readiness: Identify calls requiring callbacks or further routing.

Limitations & edge cases

• Plan availability: Cloud Call Center only; Office IVR plans do not include Lost Calls.
• Permissions: If you don’t see System Logs or Lost Calls, your role may lack access—ask an Admin/Moderator.
• Data latency: Newly missed calls may take a short time to appear in logs.
• Timezone context: Timestamps follow your workspace timezone settings.
• Columns/filters: Available fields can vary by workspace configuration.

Troubleshooting

• “Lost Calls” menu isn’t visible
  Ensure you’re on a Cloud Call Center plan and have System Logs permission. Sign out/in and retry.
• The list is empty but I expected missed calls
  Confirm date range/filters (if present). Verify the number dialed belongs to your current workspace.
• I need to reference a specific call with Support
  Copy the UID from the Lost Calls table and include it in your ticket.

Still stuck?

Contact MyOperator Support via in-app Help → Support, and include: date/time, caller number, and UID.