Compare editions: MyOperator Lite, MyOperator Desk and MyOperator Prime

Compare editions: MyOperator Lite, MyOperator Desk and MyOperator Prime


Applies to: Admins, Owners, Procurement
Also called: pricing tiers, plans, editions, virtual PBX, EPABX, IVR

At-a-glance

Use this guide to pick the right MyOperator edition and understand what changes when you upgrade or downgrade.

  • Lite: Small offices and starter teams with low call volume and simple routing.
  • Desk: Support/sales teams that need queues, transfers, monitoring, and parallel dialing.
  • Prime: Mid–large orgs with high volume, real-time analytics, granular controls, and enterprise governance.

Quick recommendation

Need

Choose

Up to a few agents, simple IVR, basic logs

Lite

Small call center / helpdesk with queues, transfers, monitoring

Desk

High-volume, strict SLAs, SSO/permissions, real-time analytics & integrations

Prime

Tip: If you regularly hit long wait times or need queue-specific reporting, start at Desk.

Feature comparison matrix

Capability

Lite

Desk

Prime

Virtual number

✅

✅

✅

Toll-free option

✅

✅

✅

IVR (menu)

✅

✅

✅

Call routing

✅

✅

✅

Parallel dialing

🚫

✅

✅

Advanced dialing

🚫

🚫

✅

Call recording

✅

✅

✅

Call forwarding

✅

✅

✅

Voicemail

✅

✅

✅

After-office handling

🚫

✅

✅

Weekend/Holiday IVR

🚫

✅

✅

Location/Contact/Time-based IVR

🚫

✅

✅

Music on hold

🚫

✅

✅

Sticky agent / sticky agent (advanced)

🚫

✅

✅

Call queue

🚫

✅

✅

Live call transfer / info widget

🚫

✅

✅

Online call hang-up / transfer

🚫

✅

✅

After-call SMS / advanced SMS

✅

✅

✅

Admin/User panel

✅

✅

✅

Granular permissions

🚫

🚫

✅

Contact management

🚫

✅

✅

API / Webhook (after call & in-call)

🚫

✅

✅

CRM & Zapier integration

🚫

✅

✅

Chrome Extension / Outbound dial / Click-to-call

🚫

✅

✅

Number Port in/out

✅

✅

✅

Online IVR design (simple/advanced)

✅

✅

✅

Reports (dashboard, logs, filters, notes)

✅

✅

✅

Mobile log tracking / follow-up

🚫

✅

✅

Remarketing on SMS / Facebook

🚫

✅

✅

Daily email/SMS reports

✅

✅

✅

Analytics (call/lost/performance/real-time)

Basic

Advanced

Real-time

Account Manager

🚫

Level 1

Level 2

Custom agreement & SLA

🚫

🚫

✅

Knowledge base / online training

✅

✅

✅

Offline training (chargeable)

🚫

✅

✅

Feature glossary (jargon → plain language)

  • EPABX / virtual PBX: Cloud-based phone system for internal/external calling.
  • IVR (Interactive Voice Response): Phone menu (“Press 1 for Sales…”) routing callers.
  • Parallel dialing: Ring multiple agents at once to reduce wait time.
  • Advanced dialing: Enhanced outbound features for high-volume or prioritized calls.
  • Sticky agent: Route returning callers to the same agent who handled them before.
  • Granular permissions: Fine-grained control of who can access features or data.
  • Real-time analytics: Live dashboards for queues/agents; faster than periodic reports.

How to choose (decision checklist)

Check what applies to you:


Media placeholder — Alt: “Flowchart showing choices leading to Lite, Desk, or Prime.”
Caption: “Edition decision helper.”

How to switch editions

  1. Go to Billing & Plan: <your-kb-or-app-url>/billing/plan
  2. Click Change plan and select Lite, Desk, or Prime.
  3. Review feature changes and any prorated billing notes.
  4. Click Confirm.
  5. (If required) An Account Manager will finalize enterprise paperwork for Prime.

Copy-paste request (email template)Subject: Request to change MyOperator edition to <Lite/Desk/Prime>
Account name: <Your Company>Current edition: <Lite/Desk/Prime>Requested edition: <Lite/Desk/Prime>Target date: <YYYY-MM-DD>Notes: <Any compliance/integration requirements>

What to expect after switching

  • You’ll see a confirmation banner and plan label update in Billing & Plan.
  • Newly included features (e.g., Queues, Integrations) appear in the sidebar within a few minutes.
  • Reports and limits update according to the new edition. Some enterprise options may require admin enablement.

Limits & notes

  • Feature availability can vary by region, contract, or add-ons.
  • External dialing, webhooks, and some analytics may need configuration or permissions.
  • Downgrading from Prime/Desk can disable features; export settings/history if needed.

Troubleshooting

Symptom

Likely cause

Fix

Can’t see Change plan

Insufficient admin permissions

Ask an Owner/Admin to switch plans

Feature missing after upgrade

Role lacks permission or feature needs enablement

Enable via Roles/Permissions; check feature settings

Integrations not working

Not authorized or plan mismatch

Reconnect integration; verify edition supports it

Billing looks off

Proration or contract terms

Review Invoices; contact Support with account ID

FAQ

Which edition supports advanced dialing?
Prime.

Do all editions include call recording?
Yes—recording is available across Lite, Desk, and Prime.

Can I use webhooks and CRM integrations on Lite?
No. Use Desk or Prime.

Can I downgrade later?
Yes, but affected features are disabled. Export configs before downgrading.

Do I get an Account Manager?
Desk: Level 1. Prime: Level 2.

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