Last verified: July 25, 2025
Applies to: Active MyOperator accounts unless superseded by contract or law.

MyOperator retains different kinds of account data for 6 months to 3 years. Recent data (≤ 6 months) stays on primary storage for fast dashboard access; older data moves to secondary storage and may take longer to retrieve. After you terminate service, your account data becomes inaccessible—export what you need before termination. Some items auto‑delete at max retention; others do not and are removed through lifecycle or compliance processes.

Table of contents

• Why we store data
• Key definitions
• Retention by data category
• Storage architecture & retrieval speed
• After service termination
• Your controls: export, deletion & legal hold
• How to export data (step‑by‑step)
• FAQ
• Change management & reviews
• Structured data (SEO)

Why we store data

We collect and retain operational and analytic data to ensure service quality, billing accuracy, security reviews, training/QA, and compliance audits. This covers calls, configurations, interaction logs, and system events.

Key definitions

• Call Detail Records (CDR): Metadata for calls (numbers, timestamps, durations, status codes).
• Call Interaction Records (CIR): Call‑level interaction metadata (e.g., IVR/menu choices, tags) used for analytics.
• Call Recording Audio (RM): Audio files captured for QA, compliance, and training where recording is enabled.
• Panel Interaction Records (PIR): Administrative/user actions in the dashboard (e.g., adding users, changing routes).
• System Transaction Logs (STL): Low‑level application logs for reliability/security reviews.
• Account Configuration Data (ACD): Your callflows, departments, routing, numbers, business hours, etc.
• IVR Media Files (IMD): Audio prompts and media uploaded/recorded for IVRs.

Note: Names may vary slightly in UI; the retention logic below remains the same.

Retention by data category

Why some data isn’t auto‑deleted: Recordings, panel logs, and key detail logs may be needed for audits, dispute resolution, or training. Metadata‑heavy items (CIR, STL, ACD) are auto‑deleted at end of life to manage performance and cost.

Storage architecture & retrieval speed

• Recent (≤ 6 months): Kept on primary storage for fast dashboard queries and exports.
• Archived (≥ 6 months): Moved to secondary storage. Still retrievable, but exports may take longer.

Heads‑up: Very old items might require asynchronous preparation on our side; plan exports accordingly.

After service termination

When you terminate your MyOperator service:

• All account data becomes inaccessible via the dashboard and exports.
• You will not be able to retrieve recordings, logs, or configurations afterward.
• Export what you need before requesting termination.

Your controls: export, deletion & legal hold

• Export: Download logs and recordings during the account’s active period. See steps below.
• Deletion: Items marked auto‑delete purge at end of their retention. For items that don’t auto‑delete, deletion occurs via lifecycle or support‑assisted processes in line with policy, contracts, or law.
• Legal hold: If you require preservation for a dispute/regulatory matter, request a legal hold via Support with scope, time range, and rationale.

How to export data (step‑by‑step)

A) Call logs & interactions

1. Go to Reports/Analytics → Call Logs.
2. Filter by date range, status, department/user, or campaign.
3. Click Export (CSV). Larger ranges may take longer when data is archived.

B) Call recordings

1. Open Reports/Analytics → Recordings (or Call Summary → Recordings in some UIs).
2. Filter by date, number, or department.
3. Use Download for selected items or Bulk export if available on your plan.

C) Configurations (callflows, IVR media)

1. Navigate to Manage → Design Callflow.
2. Capture exports/screenshots of routing, hours, and team mappings.
3. Download IVR prompts/media from the Media/Prompts section where available.

FAQ

How long do you keep my data?
Between 6 months and 3 years, depending on the data category (see table above).

Is archived data slower to export?
Yes. Data older than 6 months resides on secondary storage and may take longer to prepare.

Can I get my data after termination?
No—please export before terminating the account.

Do you delete everything automatically?
Not everything. Some categories auto‑delete at max retention (CIR, STL, ACD). Others are retained per policy and lifecycle.

Can I request early deletion?
Where permitted by law/contract, open a Support ticket with the data type, time range, and legal basis. We’ll advise feasibility and timelines.

How do legal holds work?
Submit a hold request via Support with scope and justification. We’ll confirm receipt and retention boundaries.

Change management & reviews

• Policy reviews occur periodically or when laws/operational needs change.
• Material changes are reflected here and may be communicated via Support or in‑product notices.
• Contractual or region‑specific terms (e.g., GDPR/DPDP) can supersede defaults.