For how long will my data be saved on MyOperator servers?

For how long will my data be saved on MyOperator servers?

⚡Quick answer:

During your active subscription, recent call data remains live and directly accessible in the MyOperator panel for the last 6 months. Older data is moved to an archive for long‑term retention and is available via export on request. After your service ends, panel access stops; you can request an export within 30 days of deactivation.

Live vs archived data

Live data (last 6 months)

  • Stored on primary storage for fast, self‑serve access in your panel
  • Best for day‑to‑day reporting, filters, and quick CSV exports

Archived data (older than 6 months)

  • Stored in long‑term storage for durability and compliance
  • Still available, but exports may take longer to prepare
Tip: If a report doesn’t show older records, request an archive export.

Retention at a glance

Data type

Live access

Archived access

How do you access it

Call data (last 6 months)

Yes – in panel

Not applicable

Filter and export directly from your MyOperator panel

Call data (> 6 months)

Not shown in live views

Yes – by export

Request an archive export; processing may take longer

How to get your data

Live (last 6 months)

  1. Open your Call Logs/Reports in the MyOperator panel.
  2. Apply date filters within the last 6 months.
  3. Use Export/Download to get CSV (or your preferred format).

Archived (older than 6 months)

  1. Collect the date range and any filters you need (e.g., numbers, departments).
  2. Contact support@myoperator.co (or your Account Manager) and request an archive export.
  3. We’ll prepare the export and share the download details once ready.

Screenshot 2025-08-20 at 14.02.37.png
Alt text: MyOperator reporting screen showing date filters and an Export button.

After deactivation

  • When your service ends, your data is no longer accessible through the panel.
  • You can still request an export within 30 days of deactivation by emailing support.
  • After that window, data may be deleted or anonymised per our data‑handling policies and applicable law.

Edge cases & notes

  • Legal/regulatory holds: If applicable, legal holds may extend retention regardless of the windows above.
  • Backups & disaster recovery: Backup copies exist for resilience and follow a separate rotation.
  • Contractual terms: If your MSA/DPA specifies retention/residency requirements, those terms control.
  • Performance: Archive exports can take longer during peak periods or for very large ranges.

Get help

Email support@myoperator.co with:

  • Your account name/ID and contact email
  • The date range you need and any filters (numbers, departments)
  • Preferred file format (e.g., CSV/ZIP) and urgency/date needed

We’ll confirm the scope and timelines and provide the export when ready.

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