For how long will my data be saved on MyOperator servers?
⚡Quick answer:
During your active subscription, recent call data remains live and directly accessible in the MyOperator panel for the last 6 months. Older data is moved to an archive for long‑term retention and is available via export on request. After your service ends, panel access stops; you can request an export within 30 days of deactivation.
Live vs archived data
Live data (last 6 months)
- Stored on primary storage for fast, self‑serve access in your panel
- Best for day‑to‑day reporting, filters, and quick CSV exports
Archived data (older than 6 months)
- Stored in long‑term storage for durability and compliance
- Still available, but exports may take longer to prepare
Tip: If a report doesn’t show older records, request an archive export.
Retention at a glance
Data type | Live access | Archived access | How do you access it |
Call data (last 6 months) | Yes – in panel | Not applicable | Filter and export directly from your MyOperator panel |
Call data (> 6 months) | Not shown in live views | Yes – by export | Request an archive export; processing may take longer |
How to get your data
Live (last 6 months)
- Open your Call Logs/Reports in the MyOperator panel.
- Apply date filters within the last 6 months.
- Use Export/Download to get CSV (or your preferred format).
Archived (older than 6 months)
- Collect the date range and any filters you need (e.g., numbers, departments).
- Contact support@myoperator.co (or your Account Manager) and request an archive export.
- We’ll prepare the export and share the download details once ready.
Alt text: MyOperator reporting screen showing date filters and an Export button.
After deactivation
- When your service ends, your data is no longer accessible through the panel.
- You can still request an export within 30 days of deactivation by emailing support.
- After that window, data may be deleted or anonymised per our data‑handling policies and applicable law.
Edge cases & notes
- Legal/regulatory holds: If applicable, legal holds may extend retention regardless of the windows above.
- Backups & disaster recovery: Backup copies exist for resilience and follow a separate rotation.
- Contractual terms: If your MSA/DPA specifies retention/residency requirements, those terms control.
- Performance: Archive exports can take longer during peak periods or for very large ranges.
Get help
Email support@myoperator.co with:
- Your account name/ID and contact email
- The date range you need and any filters (numbers, departments)
- Preferred file format (e.g., CSV/ZIP) and urgency/date needed
We’ll confirm the scope and timelines and provide the export when ready.
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