Fair Usage Policy

Fair Usage Policy

Applies to: All MyOperator customers (all plans, including unlimited)

Summary:
The Fair Usage Policy (FUP) ensures MyOperator services are used fairly and responsibly. It prevents abuse, protects system performance, and keeps access equitable for all customers.


Table of Contents

  • What is the Fair Usage Policy?
  • Why does MyOperator have a Fair Usage Policy?
  • What activities are considered unfair or abusive?
  • What are the daily usage limits?
  • Are there limits for Unlimited Plans?
  • What is the IVR recording policy?
  • What happens if I exceed usage limits?
  • Can the Fair Usage Policy change?
  • How can I monitor my usage?
  • FAQs
  • Need help?


What is the Fair Usage Policy?

The Fair Usage Policy (FUP) applies to all MyOperator users and plans. It sets usage limits to ensure no single user consumes resources in a way that negatively impacts others.


Why does MyOperator have a Fair Usage Policy?

  • To prevent abuse of services
  • To maintain call quality and system performance
  • To ensure equal access for all customers


What activities are considered unfair or abusive?

  • Illegal/unethical use: scams, drug trafficking, fraud
  • Service misuse: reverse-engineering, stealing features, exposing trade secrets
  • System abuse: sending excessive requests, disrupting services, automated scraping


What are the daily usage limits?

Web Access

  • Max: 1,000 page requests per login/day
  • Burst rule: No more than 20% of daily quota in 1 hour (200 requests)

API Access

  • Max: 500 API requests/account/day
  • Rate limits: 100/hour or 20/minute

Media File Usage

  • Max: 1,000 uploads/downloads/account/day
  • Burst rule: Same 20% hourly cap

🔎 Example: If your daily API limit is 500, you cannot send 200 requests within 1 hour — that exceeds the 20% burst rule.


Are there limits for Unlimited Plans?

Yes, even “unlimited” plans have constraints:

  • Max users/departments: 50
  • Extensions: Must be two-digit numbers only


What is the IVR recording policy?

  • Included: One free professional recording
  • Edits: Unlimited via self-recording
  • Additional professional recordings: Chargeable


What happens if I exceed usage limits?

We may:

  1. Throttle (slow down) your access
  2. Notify you with a warning
  3. Charge extra or suspend access if abuse continues

đź“Ś Each case is reviewed individually to ensure fair treatment.


Can the Fair Usage Policy change?

Yes. Limits may change as customer usage evolves. The latest terms are always available at myoperator.com.


How can I monitor my usage?

  • Web/API usage: Track via the MyOperator Dashboard
  • Media usage: Check account storage reports
  • Alerts: You’ll receive a notification if you approach 80% of your daily quota


FAQs

Q. What happens if I hit the daily limit exactly?
The system blocks additional requests until the next day’s quota resets.

Q. Can I request higher limits?
Yes. Contact MyOperator Support to discuss enterprise-level options.

Q. Does this affect call recordings or analytics?
No. FUP applies to access requests and media usage, not call data stored in your account.


Need help?

If you believe your account was unfairly flagged or throttled:

  • Step 1: Review your usage in the Dashboard
  • Step 2: Contact MyOperator Support via your Dashboard Support tab
  • Provide: account ID, timeframe, and sample errors for faster resolution

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