How are country calling codes and rates mapped for customers?

• Related Articles

• How do I know which country or region my customer belongs to?

  WhatsApp determines the country/region based on the customer’s phone number, including the country calling code and network prefix. A full list of mapped country codes is available.

• What are authentication-international rates?

  Starting from June 1, 2024, WhatsApp introduced authentication-international rates. These rates apply to authentication conversations in certain international regions. Check the relevant rate card to see if these rates apply to your business.

• Can an agent be mapped in 2 different companies?

  Yes, an agent can be mapped in two different companies.

• What does the various Region codes stand for?

  The region codes are used under the “dashboard” menu. This is to categorize the customer traffic according to their respective states. Following are the region codes used :- India State Codes: Circle name Code Andhra Pradesh AP Assam AS Bihar BR ...

• What is the difference between conference calling and call transferring?

  Conference calling: It involves a conversation between more than 2 people simultaneously. For example, consider this- There are 3 callers: A, B and C. When all the 3 callers are connected on one call simultaneously, then it is referred to as a ...