What do the Region Codes in the Dashboard Stand For?

What do the Region Codes in the Dashboard Stand For?

Quick answer: Region codes are two‑letter abbreviations that the Dashboard uses to group customer traffic, billing accounts, and analytics by geographic area (Indian telecom circles, U.S. states/territories, and Canadian provinces/territories).

Table of Contents

  1. When & Why These Codes Matter
  2. Prerequisites
  3. How to Use Region Codes in Reports
  4. Complete Code Lists
  5. Edge Cases & Known Limitations
  6. Troubleshooting & Escalation
  7. Related Articles

1  When & Why These Codes Matter

Selecting the correct region code ensures:

  • Accurate metrics in Geo‑Performance, Tax, and Compliance reports.
  • Targeted filters/segments for campaigns and automations.
  • Correct tax rates on invoices (especially for GST/HST in Canada).

If a code is missing or incorrect, results can be under‑reported by up to 17 % according to our 2025 QA audit.

2  Prerequisites

You’ll need

Why

Dashboard role: Analyst or Admin

Only these roles can edit filters.

Latest Geo Enrichment add‑on enabled

Adds country‑level IP lookup.

Pop‑up blocker disabled

Region filter uses a modal window.

3  How to Use Region Codes in Reports

Estimated time: 2 minutes
  1. Open Reports › Traffic Overview.
  2. Click Filter › Add Condition.
  3. In the Field dropdown, choose Region Code.
  4. Copy‑paste a code (e.g., CA for California) into the Value box—multiple codes may be comma‑separated.
  5. Save Filter. The result set auto‑refreshes. You should now see a Region Code pill at the top.

4  Complete Code Lists

4.1  Indian Telecom Circles 🇮🇳

Circle Name

Code

Andhra Pradesh

AP

Assam

AS

Bihar

BR

Chennai

CH

Delhi

DL

Gujarat

GJ

Himachal Pradesh

HP

Haryana

HR

Jammu & Kashmir

JK

Kerala

KL

Karnataka

KA

Kolkata

KO

Maharashtra & Goa

MH

Madhya Pradesh

MP

Mumbai

MU

North East

NE

Odisha

OR

Punjab

PB

Rajasthan

RJ

Tamil Nadu

TN

Uttar Pradesh (East)

UE

Uttar Pradesh (West)

UW

West Bengal

WB

4.2  U.S. States & Armed‑Forces 🇺🇸

State/Territory

Code

State/Territory

Code

Alabama

AL

Nebraska

NE

Alaska

AK

Nevada

NV

Arizona

AZ

New Hampshire

NH

Arkansas

AR

New Jersey

NJ

California

CA

New Mexico

NM

Colorado

CO

New York

NY

Connecticut

CT

North Carolina

NC

Delaware

DE

North Dakota

ND

District of Columbia

DC

Ohio

OH

Florida

FL

Oklahoma

OK

Georgia

GA

Oregon

OR

Hawaii

HI

Pennsylvania

PA

Idaho

ID

Rhode Island

RI

Illinois

IL

South Carolina

SC

Indiana

IN

South Dakota

SD

Iowa

IA

Tennessee

TN

Kansas

KS

Texas

TX

Kentucky

KY

Utah

UT

Louisiana

LA

Vermont

VT

Maine

ME

Virginia

VA

Maryland

MD

Washington

WA

Massachusetts

MA

West Virginia

WV

Michigan

MI

Wisconsin

WI

Minnesota

MN

Wyoming

WY

Mississippi

MS

Armed Forces (Americas)

AA

Missouri

MO

Armed Forces (Europe)

AE

Montana

MT

Armed Forces (Pacific)

AP

4.3  Canadian Provinces 🇨🇦

Province/Territory

Code

Alberta

AB

British Columbia

BC

Manitoba

MB

New Brunswick

NB

Newfoundland & Labrador

NL

Northwest Territories

NT

Nova Scotia

NS

Nunavut

NU

Ontario

ON

Prince Edward Island

PE

Quebec

QC

Saskatchewan

SK

Yukon

YT

5  Edge Cases & Known Limitations

  • Code overlap: OR means Odisha in India and Oregon in the U.S.
    The Dashboard disambiguates automatically based on the Country field.
  • Reporting gaps: Some legacy log files (prior to 2022‑04‑01) store region names, not codes—these rows show blank in the Region Code column.
  • Bulk upload size: Region filter supports ≤ 200 comma‑separated codes per query.
  • Armed‑Forces codes are included only in Shipping reports, not in Traffic or Engagement.

6  Troubleshooting & Escalation

Symptom

Likely Cause

Fix

“Unknown region code” error

Typo or unsupported code

Verify against tables above.

Blank report after filter

Mixing country + code incorrectly

Ensure Country = “United States” before using CA.

Missing province in Canada

Geo Enrichment add‑on disabled

Ask an Admin to enable via Settings › Add‑Ons.

Still stuck? Open a ticket at Help › Contact Support → Region Help (auto‑routes with your tenant ID).

7  Related Articles

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