How can I add a new DID number?

How can I add a new DID number?

Add a new DID number in MyOperator (step-by-step)

Applies to: Admins/Owners.
Outcome: Purchase/activate a DID and make it ready for routing/CLI.
Time to complete: 5–10 minutes.

Prerequisites

  • Role/permission: Admin (can manage Numbers/DIDs).
  • Account status: Active plan, KYC approved.
  • Billing: Able to accept any one-time fee + monthly rental for the DID.
  • (Optional) Know the region/operator group you prefer (e.g., BLR/NCR/MUM) and whether this DID is for Inbound (IVR/queues) and/or Outbound Caller ID (CLI).

Steps: buy and activate a DID

  1. Sign in to the Dashboard.
  2. Go to Manage → DIDs.
  3. Click Add New.
  4. Filter by Region (e.g., Bangalore, Noida, Mumbai) and pick an Operator Group if shown.
  5. Select a DID from the list → click Continue.
  6. Review pricing (one-time + monthly rental) and terms.
  7. Click Confirm to purchase and activate.

Expected result: The DID appears in Manage → DIDs with status Active.

Copy-paste nav: Manage → DIDs → Add New → (Choose Region/Group) → Continue → Confirm

Map the DID to routing (recommended immediately)

  • Inbound (IVR/queues):
    IVR/Call Flow → Entry → Assign DID → choose the new number → Save/Publish.
  • Outbound (caller ID):
    Calls → Outgoing → Caller ID Policy → assign this DID to the right team/campaign → Save.

Success check:

  • Place two test inbound calls from different carriers—IVR plays and agents ring.
  • Place one test outbound—Logs show the new DID as Caller ID.

Verification checklist

  • DID shows Active under Manage → DIDs.
  • Calls → Logs shows inbound hits to the correct flow.
  • If used as CLI, Calls → Logs shows the DID as Caller ID.
  • Billing section reflects the DID’s rental on the next cycle.

Troubleshooting

  • “Add New” not visible: Your role lacks permissions—ask an Admin/Owner.
  • No inventory for your region: Try another Region/Operator Group, or request number porting instead.
  • DID active but calls fail: Ensure it’s mapped in IVR/Call Flow and that business hours/queues are open.
  • Outbound shows old caller ID: Update Caller ID Policy and have agents re-login/refresh.
  • Billing mismatch: Recheck DID type/region and cycle; contact Support with DID and purchase timestamp.

Best practices

  • Buy at least two DIDs from different operator groups/regions for resilience.
  • Reserve one DID for testing/failover.
  • Keep Support DID stable; use separate DIDs for campaigns/ads for tracking and spam-mitigation.

Escalation (copy-paste template)

Subject: Help adding/mapping a new DID
Body:

  • Account/Company: [Name]
  • Desired region/operator: [e.g., NCR / Group-A]
  • Use case: [Inbound IVR / Outbound CLI / Both]
  • Errors or blockers: [screenshot/message]
  • Requested action: [provision / mapping review / billing check]

Send to support@myoperator.co or your Account Manager.

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