How can I transfer ongoing calls from the live call widget?
To transfer an ongoing call directly from the web panel, follow the steps mentioned below:
1. Click on the "Transfer" option in the Live call widget.
2. A dialog box will appear wherein a list of all your existing users will appear.
3. Choose the user to whom you want to transfer the call and click on “Go’’.
Updates on Live call widget effective 1st September, 2016
Old configuration: The live call widget gave you on-going call details such as who the caller was and which agent in your organization was attending the call. New enhancements: Now, in addition to the ongoing call details, there are 3 new features: ...
Why does the duration of the call continue even after the call ends in the Live Call Widget?
The call duration feature in the Live call widget was implemented to help you know the average duration of your ongoing calls. The duration shown is just an approximation that is generated by the server. So, if you see a slight difference after you ...
What is a live call widget?
The live call widget gives you ongoing call details such as who the caller is, whom the call is getting transferred to and which agent in your organization is attending the call. Whenever you are logged in to your MyOperator panel and are on the logs ...
What are the new features in the live call widget?
The 3 new features added in the live call widget are transfer, call duration and hangup. They are beneficial in the following ways: Transfer: The new transfer feature has resolved the DTMF issue that occurs while transferring calls using extensions ...
How can I transfer Live calls/IVR calls through MyOperator Web Panel?
Live calls can be transferred through the Live call widget which appears on the left bottom of the MyOperator panel for every live call. The 'transfer" enables us to transfer calls to any user added to the panel.