Why does the duration of the call continue even after the call ends in the Live Call Widget?
The call duration feature in the Live call widget was implemented to help you know the average duration of your ongoing calls. The duration shown is just an approximation that is generated by the server. So, if you see a slight difference after you disconnect the call, it is because the duration shown is not the actual one, but an estimation to help you know for how much time the call lasted.
How do we calculate billing in this case?
The billing of our customers depends on the call duration that is shown in the logs section of the panel and not on the basis of the call duration that is shown in Live Call Transfer widget.
Updates on Live call widget effective 1st September, 2016
Old configuration: The live call widget gave you on-going call details such as who the caller was and which agent in your organization was attending the call. New enhancements: Now, in addition to the ongoing call details, there are 3 new features: ...
What are the new features in the live call widget?
The 3 new features added in the live call widget are transfer, call duration and hangup. They are beneficial in the following ways: Transfer: The new transfer feature has resolved the DTMF issue that occurs while transferring calls using extensions ...
What is a live call widget?
The live call widget gives you ongoing call details such as who the caller is, whom the call is getting transferred to and which agent in your organization is attending the call. Whenever you are logged in to your MyOperator panel and are on the logs ...
Where can I find the Live call widget?
To find the live call widget, follow these easy steps: 1. Click on “Logs” at the top on your MyOperator dashboard 2. On the bottom left is the "Live call widget".
How can I transfer ongoing calls from the live call widget?
To transfer an ongoing call directly from the web panel, follow the steps mentioned below: 1. Click on the "Transfer" option in the Live call widget. 2. A dialog box will appear wherein a list of all your existing users will appear. 3. Choose the ...