Why does the duration of the call continue even after the call ends in the Live Call Widget?
The call duration feature in the Live call widget was implemented to help you know the average duration of your ongoing calls. The duration shown is just an approximation that is generated by the server. So, if you see a slight difference after you disconnect the call, it is because the duration shown is not the actual one, but an estimation to help you know for how much time the call lasted.
How do we calculate billing in this case?
The billing of our customers depends on the call duration that is shown in the logs section of the panel and not on the basis of the call duration that is shown in Live Call Transfer widget.
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What is a live call widget?
The Live Call Widget is a real-time tool in MyOperator that helps you manage active calls without leaving your dashboard. See live call details: Caller number, assigned agent, real-time call duration. Take action mid-call: Transfer, Hang Up, Add ...
What are the new features in the live call widget?
What’s new Call Transfer: Move a live call to another agent or department from the web panel. Real-time Call Duration: See an on-call timer in the widget. Hang Up from Web Panel: End a call from the dashboard when landlines don’t auto-disconnect. Add ...
Why does the call timer keep counting in the Live Call Widget even after both parties hang up?
⚡Quick answer - The Live Call Widget shows a near-real-time estimate. After the caller and agent disconnect, the widget timer can continue for 2–10 seconds while MyOperator finishes post-call tasks (log write-back, recording upload, analytics). ...
What is a live call widget?
The live call widget gives you ongoing call details such as who the caller is, the duration of the call, and which agent in your organization is attending the call. Not just that, you can perform actions like call hangup, call transfer and add notes ...
Where can I find the Live Call Widget in MyOperator?
⚡Quick answer - Open the Web Panel → Call Logs. The Live Call Widget appears in the bottom-left corner (or on the Live Calls page in newer layouts) whenever at least one call is active. When should I use this guide? Review these steps if you need ...