How do I transfer MyOperator account ownership (change the Super Admin) or change the Owner’s mobile number?

How do I transfer MyOperator account ownership (change the Super Admin) or change the Owner’s mobile number?

⚡Quick answer -

Only the current Owner can make these changes. Go to Manage → Users and click Transfer Role. Choose:

• Transfer Owner to hand ownership to an existing user, or

• Edit Number to update the Owner’s registered mobile (OTP required). Confirm the action; both parties receive an email and an in-app notification once the update is complete.

When to use this guide

  • The current Owner is leaving the company.
  • You need to give billing control to another teammate.
  • The Owner changed their registered mobile number.

1. Prerequisites

Requirement

Why it matters

You are signed in as the current Owner.

Only Owners see the Transfer Role button.

The new Owner already has a User seat.

You can’t promote a non-user. Add a user first.

No outstanding invoices.

Transfers are blocked until the account is in good standing.

Supported roles: Owner → Admin/User.

You cannot demote an Owner directly to “Viewer.”

Video walkthrough


2. Transfer ownership

  1. Go to Manage -> Users
  2. Click Transfer Role → Transfer Owner. (Available for Owner only)
  3. Select the new Owner from the dropdown list.
  4. Click Update.
  5. Verify via the confirmation mode and choose Yes, transfer.
  6. Both parties receive an email & in-app notification confirming the change.

Alt text: transfer ownership

3. Update Owner phone number

  1. Go to Manage -> Users.
  2. Click Transfer Role → Edit Number.
  3. Enter the new 10-digit mobile number and click Send OTP.
  4. Answer the verification call and note the 4-digit OTP.
  5. Enter the OTP and click Confirm.

Your dashboard reloads, and the new number appears under Owner details.


Alt text: updating owner phone no

*The owner’s number cannot be changed from the edit option.

4. What if the Super Admin has left the organisation or cannot log in?

If the current Super Admin is no longer available, you can request an ownership reset through Support:

1. Submit an official letterhead request
• Draft the request on your company letterhead.
• Send it from an email address that matches your registered corporate domain.

2. Complete the verification process
• Support will try to contact the former Super Admin to confirm the transfer.
• If unreachable, we will run a Re-KYC check using your company documents and proof of domain ownership.
• Note: Company documents must be unaltered—no edits, redactions, or annotations are allowed.

3. Gain access
Once verification is successful, Support will restore the account and assign the designated user as the new Super Admin.

5. Expected results

Action

What you should see

Ownership transfer

New Owner name will appear and the old owner will by default become admin.

Number update

The owner’s phone field shows the new number immediately.

Emails

Subject line: “Ownership change completed” or “Number updated.”

6. Troubleshooting & edge cases

Symptom

Possible cause

Solution

Transfer Role button is missing

You’re not logged in as Owner.

Ask the current Owner to log in or raise a support ticket.

User not in dropdown

New Owner hasn’t accepted the invite.

Resend the invite or create the user first.

OTP not received

Carrier blocking voice OTP.

Switch to a different network or contact support to trigger SMS OTP.

Billing lock warning

Overdue invoice.

Pay the overdue amount or for any support, email support@myoperator.com.

7. Need more help?

  • Live chat: “Help → Chat with us” inside the panel (24×7).
  • Email: support@myoperator.com
  • Phone: +91-8102981029

Escalate urgent ownership issues by marking the subject [URGENT] Ownership Access.