How do I transfer account ownership or update the Owner’s phone number?
⚡Quick answer -
Only the current Owner can make these changes. Go to Manage → Users and click Transfer Role. Choose:
• Transfer Owner to hand ownership to an existing user, or
• Edit Number to update the Owner’s registered mobile (OTP required). Confirm the action; both parties receive an email and an in-app notification once the update is complete.
When to use this guide
- The current Owner is leaving the company.
- You need to give billing control to another teammate.
- The Owner changed their registered mobile number.
Prerequisites
Requirement | Why it matters |
You are signed in as the current Owner. | Only Owners see the Transfer Role button. |
The new Owner already has a User seat. | You can’t promote a non-user. Add a user first. |
No outstanding invoices. | Transfers are blocked until the account is in good standing. |
Supported roles: Owner → Admin/User. | You cannot demote an Owner directly to “Viewer.” |
Method A — Transfer ownership
- Go to Manage -> Users
- Click Transfer Role → Transfer Owner.
- Select the new Owner from the dropdown list.
- Click Update.
- Verify via the confirmation mode and choose Yes, transfer.
- Both parties receive an email & in-app notification confirming the change.
Method B — Update Owner phone number
- Go to Manage -> Users.
- Click Transfer Role → Edit Number.
- Enter the new 10-digit mobile number and click Send OTP.
- Answer the verification call and note the 4-digit OTP.
- Enter the OTP and click Confirm.
Your dashboard reloads, and the new number appears under Owner details.
Expected results
Action | What you should see |
Ownership transfer | New Owner name will appear and the old owner will by default become admin. |
Number update | The owner’s phone field shows the new number immediately. |
Emails | Subject line: “✅ Ownership change completed” or “📱 Number updated.” |
Troubleshooting & edge cases
Symptom | Possible cause | Solution |
Transfer Role button is missing | You’re not logged in as Owner. | Ask the current Owner to log in or raise a support ticket. |
User not in dropdown | New Owner hasn’t accepted the invite. | Resend the invite or create the user first. |
OTP not received | Carrier blocking voice OTP. | Switch to a different network or contact support to trigger SMS OTP. |
Billing lock warning | Overdue invoice. | Pay the overdue amount or for any support, email support@myoperator.com. |
Need more help?
- Live chat: “Help → Chat with us” inside the panel (24×7).
- Email: support@myoperator.com
- Phone: +91-8102981029
Escalate urgent ownership issues by marking the subject [URGENT] Ownership Access.
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