How do I delete a department in MyOperator?
Why you might do this
- Clean up unused or test departments
- Prevent calls from routing to outdated teams
- Comply with org-chart changes after restructuring
Prerequisites
Requirement | Details |
Role | Owner or Admin permission |
IVR check | Department must not appear in any active IVR node |
Account type | Paid or trial OK |
Direct link: https://app.myoperator.com/#/settings/departments — copy-paste into your browser.Web dashboard steps
- Sign in to the MyOperator dashboard.
- Click Manage ▸ Settings ▸ Departments.
- Locate the department in the list.
- If the Remove button is visible, click it.
- Type DELETE in the confirmation dialog, then select Confirm.
Mobile app steps
Requires v5.2.0 or later on iOS/Android.
- Tap Menu ▸ Settings ▸ Departments.
- Touch the ⋮ menu beside the department.
- Select Delete, then confirm.
API method
# DELETE /v1/departments/{departmentId}curl -X DELETE \ -H "Authorization: Bearer <YOUR_API_KEY>" \ https://api.myoperator.com/v1/departments/12345Success response: HTTP 204 No Content.
See full API docs at https://myoperator.com/api?_ga=2.237366912.1664002874.1753677488-719892286.1744961081
Troubleshooting & edge cases
Issue | Cause | Fix |
Remove button missing | Dept. is linked to IVR | Edit IVR call-flow ► change target ► save ► retry deletion |
403 Forbidden | Insufficient role | Ask an Owner to grant Admin rights |
API 409 Conflict | Dept. has active users | Reassign users, then delete |
Expected result
- Department disappears from Settings ▸ Departments.
- Calls can no longer route to the deleted department.
- Audit log entry created for compliance review.
Next steps & escalation
Need to delete it from your IVR first? See Remove a department from an IVR call-flow.
For persistent errors, open a ticket at support@myoperator.com or click Help ▸ Live Chat in the dashboard.
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