How do MyOperator Low-Balance alerts work, and how can I change, stop, or automate them?
⚡Quick answer -
• MyOperator automatically warns you—by Email, SMS, and an in-app banner—when your account credits drop below the alert threshold (default: Rs. 500).
• Admins or Billing users can raise that threshold, enable Auto-Recharge, or—in effect—stop the emails by setting a higher minimum balance.
• Recharging or turning on Auto-Recharge prevents service interruptions to IVR, calls, WhatsApp/SMS campaigns, and automation workflows.
When should I use this guide?
Read it whenever you:
(a) receive a Low-Balance email/SMS,
(b) want to fine-tune or silence those alerts, or
(c) need to guarantee continuous service without last-minute top-ups.
How Low-Balance alerts are sent
• Email → sent to your registered billing email address.
• SMS → sent to your registered admin or billing phone number.
• Dashboard Banner → A warning pop-up is visible whenever you log in.
📌 By default, alerts trigger when your balance falls below Rs 500. You can set a higher custom threshold if needed.
What the alert email looks like
Section | Description |
Subject Line | “⚠️ Low Balance Alert – Recharge Your MyOperator Account” |
Sender | accounts@myoperator.com or support@myoperator.com |
Recipient | Your registered admin or billing email address |
Current Balance | Remaining credits (ᠭ) in your account |
Alert Threshold | Minimum balance level that triggered the alert |
Recharge Now button | One-click link to your Payments page |
Recommended Actions | Suggestions like enabling Auto-Recharge or adjusting thresholds |
Support Contact | Email/phone details for MyOperator Support |
If not recharged in time, your account may experience paused IVR, blocked campaigns, missed calls, or automation failures.
Change the threshold (or effectively stop the emails)
- Log in to your MyOperator Dashboard.
- Go to Billing → Recharge Settings.
- Locate the Low Balance Alert option.
- Enter your preferred threshold (e.g., ᠭ1000).
- Click Save.
Alt text: Setting up Alerts
• Only users with Admin or Billing permissions can update this setting.
• Increasing the minimum balance delays—or effectively stops—future Low-Balance emails until the account falls below the new value.
• It is strongly recommended to maintain enough balance for at least the next 10 days and not rely on last-day payments.
Enable Auto-Recharge
What to do when you receive an alert:
• Recharge instantly via Billing → Payments → Pay Now.
• Turn on Auto-Recharge to avoid manual top-ups in the future.
Recommended practices & pro tips
• Keep your threshold slightly higher than your average weekly usage to avoid disruptions.
• Minimum balance refers to the funds you are advised to maintain for uninterrupted service. Falling below it may trigger automatic debits or Low-Balance notifications.
• The specific amount of the minimum balance may vary depending on your business proposal or plan.
When alerts or updates will NOT work
Symptom | Possible cause | Solution |
Not receiving alerts | Wrong email/phone on file | Update contact details in the dashboard |
Cannot see the Low Balance Alert field | You lack Admin/Billing rights | Ask an Admin to make the change |
Threshold won’t save | Browser cache shows the old value | Refresh or clear cache, then re-check |
Still getting too many emails | Threshold set too low | Increase the minimum balance amount |
Auto-Recharge failed | Overdue invoice or payment error | Clear dues or update payment method |
Need help?
• Email: support@myoperator.com
• In-app chat: “Help → Chat with us” (24 × 7)
• Phone: +91 81029 81029 (Mon–Sat, 9 AM–7 PM IST)
Escalate urgent balance issues by marking the subject [URGENT] Balance Alert.
Keywords: MyOperator low balance alert, minimum balance threshold, stop low-balance emails, auto-recharge, account credits
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