How do I export or download filtered Call Logs from MyOperator?
⚡Quick answer -
Go to Reports → Export → Logs, apply your date and other filters, enter your email, and click Send.
You’ll receive a CSV/Excel file containing only the matching records.
When should I use this guide?
Use it when you need an offline spreadsheet of specific calls—e.g., last month’s missed inbound calls for the Support team.
1. Prerequisites
Requirement | Why |
Role with Reports → Export permission | Shows the Export menu |
2. Filter matrix
Filter | Purpose | Example |
Start / End date required | Export window | 2025-07-01 → 2025-07-31 |
Customer number | Single caller/callee |
|
Keyword | Text in notes/tags |
|
Call type/status | Inbound / Missed etc. | Inbound + Missed |
User / Department | Agent or team | Support › Priya S. |
3. Step-by-step export
- Log in to MyOperator Web Panel → Reports → Export.
Alt text: Login to the MyOperator panel
- Click Logs.
Alt text: Click on Logs
- Fill Start date and End date (mandatory).
- Optional: add any other filters from the matrix.
- Click Export.
Alt text: Click Export
- Enter the email address for delivery → Send.
- When the email arrives, click Download to save the
.csv.
Expected result: a CSV file downloads to your device.
4. What the CSV contains
Format: comma-separated; one row per call.
Column | Example value |
call_id | cl_123 |
started_at | 2025-08-21T09:32:14Z |
from | +14155550100 |
to | +14155550199 |
direction | outbound |
duration_seconds | 182 |
disposition | completed |
agent | Alex K |
team | Sales |
tags | "demo, priority" |
5. Success checklist
✓ Email received in < 15 min for < 5 K rows (up to 24 h for large jobs).
✓ File opens in Excel/Sheets with expected date range and filters.
6. Edge cases & limits
• Jobs > 5,000 rows can take up to 48 h.
• Max date range per export: 6 months.
- You can use the after-call webhook if the customer has any such requirement to gather data for more than 6 months at a time.
• Mobile exports not supported.
• Only active accounts support call logs export; inactive accounts can't export the data.
7. When export does NOT work
- You’re on a plan without Reports → Export.
- You left the Start / End date blank.
- Email blocked by your IT spam filter.
8. Troubleshooting & escalation
Issue | Quick fix |
No email after 1 h (≤ 5 K rows) | Check Spam; verify address; try a narrower date range |
Export button greyed | Ask Admin for Reports → Export permission |
The file shows the wrong dates | Re-check account time zone & date pickers |
Copy-paste support template:
Subject: Export not received – filtered logs
Filters used: 2025-07-01 → 2025-07-31, Inbound + Missed
Approx. expected rows: 3 200
Email entered: my.name@company.com
Keywords: export call logs, filtered logs CSV, MyOperator reports, download call data
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