How do I export or download filtered Call Logs from MyOperator?

How do I export or download filtered Call Logs from MyOperator?

⚡Quick answer -

Go to Reports → Export → Logs, apply your date and other filters, enter your email, and click Send.

You’ll receive a CSV/Excel file containing only the matching records.

When should I use this guide?

Use it when you need an offline spreadsheet of specific calls—e.g., last month’s missed inbound calls for the Support team.

1. Prerequisites 

Requirement

Why

Role with Reports → Export permission

Shows the Export menu

2. Filter matrix 

Filter

Purpose

Example

Start / End date required

Export window

2025-07-01 → 2025-07-31

Customer number

Single caller/callee

+91 9876543210

Keyword

Text in notes/tags

voicemail

Call type/status

Inbound / Missed etc.

Inbound + Missed

User / Department

Agent or team

Support › Priya S.

Video walkthrough


3. Step-by-step export

  1. Log in to MyOperator Web Panel → Reports → Export.

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Alt text: Login to the MyOperator panel

  1. Click Logs.

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Alt text: Click on Logs

  1. Fill Start date and End date (mandatory).
  2. Optional: add any other filters from the matrix.
  3. Click Export.

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Alt text: Click Export

  1. Enter the email address for delivery → Send.

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  1. When the email arrives, click Download to save the .csv. 

Expected result: a CSV file downloads to your device.

4. What the CSV contains

Format: comma-separated; one row per call.

Column

Example value

call_id

cl_123

started_at

2025-08-21T09:32:14Z

from

+14155550100

to

+14155550199

direction

outbound

duration_seconds

182

disposition

completed

agent

Alex K

team

Sales

tags

"demo, priority"

5. Success checklist 

✓ Email received in < 15 min for < 5 K rows (up to 24 h for large jobs).

✓ File opens in Excel/Sheets with expected date range and filters.

6. Edge cases & limits 

• Jobs > 5,000 rows can take up to 48 h.

• Max date range per export: 6 months.

    • You can use the after-call webhook if the customer has any such requirement to gather data for more than 6 months at a time.

• Mobile exports not supported.

• Only active accounts support call logs export; inactive accounts can't export the data.

7. When export does NOT work

  1. You’re on a plan without Reports → Export.
  2. You left the Start / End date blank.
  3. Email blocked by your IT spam filter. 

8. Troubleshooting & escalation 

Issue

Quick fix

No email after 1 h (≤ 5 K rows)

Check Spam; verify address; try a narrower date range

Export button greyed

Ask Admin for Reports → Export permission

The file shows the wrong dates

Re-check account time zone & date pickers

Copy-paste support template:

Notes

Subject: Export not received – filtered logs

Filters used: 2025-07-01 → 2025-07-31, Inbound + Missed
Approx. expected rows: 3 200
Email entered: my.name@company.com

Keywords: export call logs, filtered logs CSV, MyOperator reports, download call data