How do I unblock a contact in the MyOperator web panel?

How do I unblock a contact in the MyOperator web panel?

Table of contents

  1. When should you unblock a contact?
  2. Prerequisites
  3. Step‑by‑step instructions
  4. Expected result
  5. Common issues & troubleshooting
  6. Related articles

1. When should you unblock a contact?

Unblock a phone number when it was blocked by mistake or the caller’s issue is resolved and you want to resume receiving their calls.

Only Admin and Manager roles can change the Block List.

2. Prerequisites

  • Admin or Manager access to your MyOperator account.
  • A supported desktop browser (Chrome, Edge, Firefox, Safari).
  • The phone number you intend to unblock, in E.164 format (e.g., +1 415 555 0138).

3. Step‑by‑step instructions

Step

Action

1

Log in to the web panel: https://app.myoperator.com/

2

In the left navigation, select 📞 Call → Block List.

3

Locate the number (use the search box if the list is long).

4

Click the ⋮ More button next to the number.

5

Choose Unblock.

6

Confirm in the pop‑up dialog. The number disappears from the list.

4. Expected result

The contact is removed from Block List instantly and can call your business number again. No portal refresh is required.

5. Common issues & troubleshooting {#troubleshoot}

Verify your role: Go to Settings → Users & Roles → ensure your user is Admin or Manager.
Still hidden? Ask an account Admin to grant you access or contact support.

Possibilities:

  • Already unblocked.
  • Stored with/without country code. Try searching 4155550138 vs +14155550138.
  • Number blocked via IVR rule; check Call → Rules.

Refresh the page (⌘/Ctrl + R) or clear browser cache. If it persists, open a support ticket with the error code shown in the console.

7. Related articles

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